Consumer Online Shopping Shoes Empty Box &Nbsp; Many Times Coordinated Compensation.

December 14th, citizen Mr. Liu

Recently, Mr. Liu arrived at the Pearl River Road sub Bureau of the industrial and commercial bureau of the Development Zone, reflecting that he bought a pair of tennis shoes worth 320 yuan on the Internet.

When Mr. Liu went downstairs to pick up the goods, the courier had already left.

At this point, he found the parcel broken, opened the box and looked empty, and the new shoes disappeared.

So, when Mr. Liu contacted the seller to confirm that his shoes had been sent out, he found the courier company to inquire about it and asked the other party to compensate for the loss.

But the courier company takes no notice of Mr. Liu's inquiry as long as someone signs and receives the goods and sends the service to him.

Since then, the law enforcement officers of industry and Commerce have rushed to the courier company three times. Through patient mediation, the head of the courier company realized that there was something to be regulated in its own business behavior, and the consumer's compensation value was 320 yuan, which was compensated by the value of the goods in the package.