4 Different Strategies For Dealing With 4 Different Customers

according to

Requirements customers

They are very sensitive to their identities. When buying goods, they usually pick the best. They like to deal with people who are strong and confident. Therefore, when they are dealing with them, they must shake their hands firmly, eyes look at him positively, keep their distance at a distance, have a loud voice and articulate speech: be confident when speaking. Direct pace. Be quick: be prepared and orderly: seize the main problems; provide the facts with logic; pay attention to the facts.

Two. Influencing customers

They are very optimistic, persuasive, inspiring, and have great confidence in people. When they talk with people, they are always smiling. Therefore, they should smile and stand close to him. When they talk to them, they should pass your smile through your words and intonation. They should show friendliness, enthusiasm, energy and persuasiveness: intonation should be high and low, and language should be lively and colorful. Action should be fast, with actions and gestures.

Three, stable customers

Stable customers are patient, easy-going, logical and rational. They hate change. They are generally more loyal and willing to serve others. When standing in front of them, they should relax their posture, do not take actions easily when they are behind the body. The amplitude of the gesture should be small. They should create an atmosphere of peace. The tone is mild and calm. Calm, low voice, slow speech, slightly thinking. Action must be rhythmic, just like treating a baby.

Four. A respectful customer.

A kind customer is a perfectionist. They want everything to be accurate, organized and accurate. They are serious in nature and are very careful in their work. When they are served, do not have any physical contact. Do not rely too close to him. Eye to eye, less or no gesture. When standing, your body's center of gravity should be placed on the heel. Intonation should be controlled, not undulating, speech should be direct and simple, speech speed should be slow, and consideration must be given to their needs. Actions taken must be carefully considered.

As a thoughtful customer service staff, we should adopt different ways for different customers. Do not criticize the behavior patterns of customers. As long as you adapt to them, banknotes will come in. The more we think about our customers, the better we can understand each other and the more satisfied our customers are.

Conclusion:

These four types of customers should pay attention to the following points:

Demanding customers: I hope to get what they want immediately.

Influencing customers: we hope to be recognized.

Stable customers: do not want to see change, hope to be assured;

Customer: I want to make sure that everything is done according to the rules.