What Are The Skills Of Telemarketing?

Many products pass.

Facilitated skill 1: uncertain paction method

Telemarketing staff deliberately say something unsure, so that customers can worry about it, and finally decide to cooperate.

A, "well, just a moment, please. Let me check our teacher's course schedule this month. Maybe he is fully booked up this month. If so, we will have to arrange for next month.

"

B, "every three or four and May are the peak season of our talent market. I don't know whether the two stalls left before yesterday have been booked.

Just a moment, I'll make a phone call to confirm it. I'll call you later.

"

C, "the computer model you mentioned just now is the best seller at present. Almost every three days we have to enter a batch of new goods. We may not have any stock in the warehouse. I'll call first to inquire about it.

"

Facilitated skill 2: typical story closing method

Before going to work, tell a story, which is skillfully facilitated at the end of the story.

The Japanese insurance industry has a housewife named Shibata Kazuko. After winning the first prize in Japan's insurance industry in 1978, she won the first prize in Japan for 16 consecutive years.

Parents always hesitate when they buy insurance for their children. She always tells a story about blood pfusion.

"There was a father who took a car to the seaside for a vacation. Unfortunately, there was a car accident when he came home.

When the father was sent to the hospital for first aid, he could not find the same type of blood at the same time. Then his father's son stood up bravely and gave away his blood to his father.

"

"After about an hour, Dad woke up, but his son was worried.

The people next to him asked why the boy was unhappy, but his son whispered, "when will I die?"

It turned out that before the blood pfusion, a son thought that a person would die if he exported the blood. Before he made the decision, he had thought that he would exchange his life for his father's life.

"

"You see, a son can sacrifice his own life for our parents. Do we have to hesitate to buy an insurance for our son's future for our parents?"

Facilitated skill 3: contrast paction method

The two different time, different places, different premise conditions of cooperation are listed at the same time, for comparison, finally choose a more favorable conditions for the other side to facilitate.

"So and so manager, our open class fee standard is like this; before this month 15, and at the same time, more than 5 people join together can enjoy 20 percent off discount, that is, each person only needs 1600 yuan.

There is no discount for registration after No. 15, that is, 2000 yuan per person.

Today is number 13. You can enjoy the discount if you sign up now.

Please send a few of your company over, I will register for you right away.

"

"This time is on May 1st Labor Day. Our company has launched a series of preferential activities. The jackets you just looked at must be several hundred yuan in normal times. Now you can buy them at less than 100 yuan. How many pieces do you want?"

Facilitated skill 4: direct promotion method

It is directly asking the other party to place an order and sign an agreement.

The following are the words:

"Ms. Wang, I'll fax the quotation to you now. You just need to sign it and fax it to me.

"

"Ms. Li, we have a sample of the contract. Let me show you first. If there is no problem, sign it and give it to me, OK?"

"Ma Ma, in order to make you get the goods as soon as possible, can I place an order with you today?"

Facilitated skill 5: hypothesis paction method

This facilitated skill is much used, assuming that the other party has agreed to cooperate, and then directly inquired about the details of the cooperation.