Telephone Etiquette For Business People

Telephone is considered as a convenient communication tool by modern people. It is very important to use telephone language in daily work. It directly affects the reputation of a company. In daily life, we can roughly judge each other's personality and character by telephone.

Answer the phone is not too casual, must pay attention to the necessary etiquette and certain skills, in order to avoid misunderstanding.

Whether we call or answer the phone, we should be enthusiastic, generous, natural, moderate, clear, concise, and polite.

1. Answer the phone in time.

Generally speaking, in the office, the phone should be answered before it rings 3 times. After 3 times, you should apologize: "sorry, I kept you waiting."

If the receiver is doing something important that can not be answered in time, the representative should explain it properly.

If you do not answer the phone in time, do not apologize, or even extremely impatient, it is extremely impolite behavior.

Answering the phone as soon as possible will make a good impression on the other person and make the other person feel valued.

2. Confirm the other party.

When the other party calls, they usually introduce themselves.

If you do not introduce or you do not hear clearly, you should ask yourself: "who are you? What can I do for you? Who do you want to find?" but the custom is to pick up the phone and ask, "Hello! Who?" this sounds strange and remote to the other side, and lacks human touch.

When you receive a call from the other party, you pick up the receiver and introduce yourself first: "Hello, I am a certain person."

If the person you are looking for is next to you, you should say, "just a moment, please."

Then cover your microphone with your hands and whisper to your colleagues to answer the phone.

If the person you are looking for is not in, you should tell the other person and ask, "do you need a message? I will tell you!"

3, pay attention to art.

When answering the phone, pay attention to keeping the mouth and microphone at a distance of 4 centimeters. Close your ears to the microphone and listen carefully to the other person's speech.

Finally, let the other person end the call himself, then gently put the microphone away.

It's very impolite to throw it back where it is.

It's best to hang up after each other.

4, adjust mentality

When you pick up the phone, you must smile.

Do not think that a smile can only be expressed on the face, and it will also be hidden in the voice.

Kindly, tender voice will make the other person immediately get a good impression on us.

If a face is stretched, the voice will become cold.

When you hit and answer the phone, you can't hold a cigarette or chew gum. When speaking, your voice should not be too loud or too small.

5. answer the phone with the left hand, and prepare the paper and pen on the right hand, so that you can record useful information at any time.

Telephone etiquette

When calling, pay attention to the following points:

1, we must choose the time.

When making a phone call, if it's not important, try to avoid the time of rest and meals for the recipient, and it is best not to disturb each other during holidays.

2, to master the call time.

Before you make a phone call, you'd better think about what you want to say, so as to save time for talking. Do not want to say now that "phone calls" usually do not call for longer than 3 minutes at a time, the so-called "3 minute principle".

3, be friendly.

Don't shout or deafen when you talk.

4, we should standardize the language.

At the beginning of the call, you should first introduce yourself, and don't let the other person guess.

When a person asks for or pfers a person, you should say "excuse me" or "trouble you". Don't think that's right.

{page_break}

As mobile phones become more and more popular today, we should follow the following principles when using mobile phones.

1, do not use mobile phones in hospitals or airports, so as not to affect the electronic equipment in airports and hospitals.

2, please pay attention when making phone calls. Some places are not allowed to use mobile phones.

Such as gas stations, some restaurants, bars, theaters, cinemas and train baggage stations are prohibited from using cell phones.

3, when you do not use your cell phone, please lock the phone button to prevent accidental calls such as 119, 110, 120 and other special telephone numbers.

Frequently used telephone calls

1. Hello! This is * * * company * * * Department (room). May I ask whom you are calling?

2. I am. Who are you, please?

Please speak.

3. what can I do for you? (what can I do for you?)

4. you can rest assured that I will try my best to do this job well.

5. don't mention it. This is what we should do.

6. Comrade x is not in. Can I give you a message? (would you please call back later?)

7. I am sorry, but I would like to ask you to consult the Department (Department).

(* * * comrade is not the phone number. His / her phone number is...

)

8. you have the wrong number. I am * * * company * * * Department (room).

No problem.

9. goodbye! (with the following generality)

10. Hello! Are you a * x unit?

11. I am * * * company * * * Department (room) x x, how do I address you?

12. please help me find XXX comrade.

13. sorry, I dialed the wrong number.

14. sorry, this problem...

Please leave your contact number. Will we give you an answer as soon as possible?

Look at who you are calling, telephone and telephone etiquette. If you are talking to customers, then hang up the phone when you finish the conversation. You must hang up the phone first, then you can hang up the phone.

In fact, telephone etiquette is also a knowledge. On the business field, we can say the ending words: wish: we cooperate happily! Hope we have new cooperation opportunities, and so on.