Rights Website Has Been Threatened By Enterprises To Profit &Nbsp, Responded By Saying That CCTV Report Is Not True.

CCTV reported that, 315 consumer electronic complaint network has a toll of 300 thousand through-train business, the complaint of enterprises settled is not displayed on the website.

On the evening of January 4th, CCTV's "Oriental time and space" program reported.

Membership fees charged to enterprises

CCTV reported that 315 consumer electronic complaint network, in the name of "315", used the information of consumers' complaints to ask enterprises for money.

Reported that not long ago, Joyoung, a small household electrical appliance manufacturer, received a call from the website asking for cooperation.

Joyoung web media manager Joyoung Wei said in an interview that 315 of the websites said they had received complaints from consumers about Joyoung, hoping Joyoung would pay 120 thousand yuan to become a member of the website, and said that if the company did not pay, the website would not only promptly pfer consumers to the enterprises, but also expose the enterprises.

"Not only is Joyoung, but many businesses have received calls from this website.

The website also announced to some enterprises that if they become members, they can hide the complaint information.

CCTV reported in the report that 315 complaints network surnamed Cao's official said that the partners of the website are divided into three categories, the lowest annual fee is 120 thousand, and the highest annual fee is 180 thousand.

The website also has a toll 300 thousand direct train business, and users' complaints are not displayed on the website.

Claiming to be soft attack by enterprises

Joyoung related responsible person told our reporter yesterday that Joyoung is all about facts and will not make any further statements about the matter.

315 Lin Hanzhong, spokesman for consumer electronics complaints network, said yesterday that Joyoung has been one of the largest consumers of complaints in the field of small household appliances. In 2009, it ranked third in the list of complaints on household appliances. "Joyoung said that we did not pfer the complaint to them. We have forwarded the mail as evidence. CCTV secretly visited for half an hour and only intercepted for 2 minutes, unable to correctly restore dialogue."

Lin Hanzhong said that since October last year, the site has been attacked by hackers, but this time it has turned into a soft attack.

CCTV reported that China's Internet Illegal and bad information reporting center received a large number of complaints against the 315 consumer electronic complaint network.

Li Jiaming, director of China Internet Illegal and bad information reporting center, said in an interview, "we have received reports on the rights protection websites and complaints websites. 315 consumer electronic complaint network accounts for about more than 1380 times. This is a website with relatively concentrated complaints."

The official website shows that the 315 consumer electronics complaint network is sponsored by the China Electronic Commerce Association.

The electronic commerce association of China is led by the Ministry of industry and information technology. It is currently the largest industry association in the circulation field of electronic information industry under the Ministry of industry and commerce, and has more than 4000 members. Its main task is to play an intermediary role between members and the government so as to safeguard the legitimate rights and interests of members.

Correlation

Another appliance manufacturer said it was asked to pay membership fees.

Appealed for the recall of the "315" name; the Vice Minister of the Consumer Association said "no comment".

Reporters learned yesterday that in addition to Joyoung, other enterprises have encountered similar situations.

A household appliance manufacturer who did not want to be named told reporters that 315 consumer electronic complaint network contacted them and demanded payment of more than ten thousand member fees, which could hide the complaint information.

"But we did not agree to cooperate with them. Maybe there were some cooperation with similar websites before, but later we found that many complaints were not found in those websites. Only Miss Wang, Mr. Zhang, we felt a bit tricky."

According to the source, in 2007, a case of "315 complaint network" was reported by a white doctor in Guangzhou. The Guangzhou Australia biological beauty care technology development Co., Ltd., which produced the "white doctor" series cosmetics, brought the "315 complaints network" organizer, Guangzhou three voted Cultural Communication Co., Ltd. to Tianhe District court, accusing it of infringement of reputation.

Finally, the people's Court of Guangzhou Tianhe District decided that the "315 complaint network" constitutes an infringement of reputation and a compensation of 100 thousand yuan.

"I think 315 is supposed to be a symbol of helping consumers' rights and interests. Can we take this kind of name back to us? Don't just say that you are a 315 fake on a website."

The source said.

A vice minister of China Consumer Association said that although the website was named as the 315 consumer electronic complaint network, it had nothing to do with the Consumer Association. "It is the website of the electronic commerce association, and I do not comment on it."

Reporters yesterday searched on the Internet, naming the "315" website is not one, in addition to "315 consumer electronic complaint network", as well as "315 websites", and "drug price 315 nets" and so on.

Voice

The exposure incident turned into a war of two camps.

315 the consumer electronics complaints network, electronic commerce associations and enterprises made the latest statement yesterday.

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315 consumer electronic complaint network:

315 the consumer electronic complaint network yesterday made clear that the CCTV news report was not true. Joyoung's network media manager claimed that "no cooperation, no pfer of complaints or slow pfer of complaints" was pure slander.

The statement said, "Joyoung has called repeatedly and talked to the office about cooperation. Considering that the complaint handling situation of this enterprise is not very ideal, and refused to cooperate with this enterprise, it saw the" Oriental space-time "program of CCTV news channel at 8 pm on January 4th.

"It is a pure slander that Joyoung's network media manager claims to be uncooperative without pferring complaints or slowing down complaints. It is a slander to invite relevant personnel from Joyoung to produce relevant vouchers. If there is no evidence, it has constituted a libel."

The statement said.

It is reported that after receiving complaints against Joyoung, the 315 complaints network will examine and verify whether the complaints are Joyoung's products or fake Joyoung products from online shopping channels.

After careful examination, the 315 complaints Commissioner will pfer the complaint belonging to Joyoung to the company for the first time.

315 the consumer electronics complaint network said in a statement, "this time until March 15th, it is time for some companies to show their powers.

One is to find ways to buy websites; two, if you do not buy it, then I will give money to you that I want to spend on you, so that others will blacken you or attack you.

Over the past two or three months, 315 consumer electronic complaints networks have received numerous calls for money to be deleted.

As for the report of China's Internet Illegal and bad information reporting center, the 315 complaint network official said that many websites now counterfeit 315 consumer electronic complaints network, and the reports received by the reporting center should be those fake websites.

China Electronic Commerce Association: "we hope to provide a full interview video."

Yesterday, the 315 China Consumer Electronics complaint network sponsor, the China Electronic Commerce Association, also made clear that the 315 consumer electronic complaint network is a legitimate and regular website established by the electronic commerce association.

"Since its inception, it has been committed to improving the level of after-sales service of consumer electronics products in China, safeguarding the legitimate rights and interests of consumers and enterprises, and has helped millions of consumers so far, and has accumulated hundreds of millions of yuan worth of losses for consumers, and has won the praise and praise from consumers and all sectors of society."

The electronic commerce association stated in its statement that 315 the consumer electronic complaint network has always adhered to the principle of separating the complaint business from the advertising business. All the service items of the website are open and pparent. The content of the advertising service and the free process of the withdrawal of the enterprise's brand service express train have a very clear content in the website.

All the cooperative enterprises of the website also have complaints, which can be searched on the website.

"We hope CCTV can provide us with a full interview video for our investigation.

If I investigate, I will have any problems with my website staff. We will make serious treatment after the investigation is clear and give it to the community.

At the same time, the Electronic Commerce Association said in its statement that 315 the nature of the consumer electronic complaint network has determined that it will inevitably offend some businessmen who ignore complaints or do not operate in good faith. Websites are often attacked by hackers and other forms of attack and discredit in the near future.

Joyoung, a small household electrical appliance manufacturer, "no money will be exposed."

For the 315 consumer electronic complaint network, Joyoung alleged that it was slandered. Joyoung's responsible person told reporters yesterday that Joyoung complained to the China Internet Illegal and bad information reporting center that the website was a fact. "This is an investigation and report by CCTV and China Internet Illegal and bad information reporting center. We are only interviewed."

According to the relevant person in charge of Joyoung, in November last year, Joyoung received a call from a website asking for cooperation in 2011.

The website, called the 315 consumer electronic complaint network, has a large number of consumer complaints, which are classified according to more than 10 categories: telecommunications services, small household appliances, financial insurance and so on.

"This website then took out some old complaints information that Joyoung had already dealt with, and expressed the hope that Joyoung would pay 120 thousand yuan to become a member of the website, and declared that if the enterprise did not pay, the website would not only pfer the consumer complaints to the enterprises in time, but also expose the enterprises."

The person in charge told reporters, "315 consumer electronics complaints network stakeholders said that the cost can be discounted, and at the same time, there will be different treatment according to the different payment amount. More than 6000 of the payment will be delayed for a few days before pferring the information to the enterprise, while paying about 100000 yuan can immediately pfer the complaint information to the enterprise".

Joyoung related people said that Joyoung's handling of consumer complaints could not be a prevarication attitude. Any manufacturer should actively deal with this problem.

Internet Illegal and bad information reporting center: public can report

Yesterday, the China Internet Illegal and bad information reporting center posted a notice on its website, announces the reports received by the center in 2010, and appeals to the public to report fraud in network rights protection.

The announcement shows that the center received 391111 reports from the public in 2010, of which 23.8% of the reports on Internet fraud account for a category of illegal contents which are most concerned by Internet users besides obscene and pornographic information.

In fraud reporting, there has been an increase in reporting false rights and complaints.

After verification, such websites claim to safeguard the legitimate rights and interests of consumers and units, but in fact, they do not have the ability to accept and protect their rights. They even make illegal profits in the name of "delete fees" and "membership fees", resulting in more economic losses to users and enterprises that need to protect their rights.

The report center reminds the public that we should properly choose ways to safeguard rights and identify online rights protection agencies so as to avoid being deceived.

At the same time, netizens are welcome to report illegal and bad information, and the center will actively coordinate.