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    Analysis Of Customer Database Resource Competitiveness In Apparel Retail Market

    2011/2/19 11:43:00 181

    Competitiveness Analysis Of Apparel Retail Customer Database

    China is carrying out a profound adjustment of industrial structure.

    New business forms and business models are constantly innovating, and traditional business models still play an important role.

    In the face of new and old channels, faced with a large number of potential customers with knowledge, experience and management, enterprises should consider how to provide more, better and more comprehensive services for distribution members in building distribution channels.

    These services create new commercial value for the vast number of township market networks, wholesale and retail and service industry networks, and achieve the maximization of channel possession, channel circulation speed and channel flow.

    Under such a premise, affiliate marketing has become a stable channel mode to link enterprises with the market.


      

    Membership marketing mode

    It is a way to expand business scale, consolidate sales channels, unite distribution members and service distribution members. It adopts systematic management and long-term channel planning, uses product, brand, visual identity, management mode and interest mechanism to maintain distribution channels, and forms relatively fixed member organizations, so as to realize benefits sharing, mode sharing, information communication and experience exchange.

    It is a deep relationship marketing.

    At present, the club, membership and VIP system commonly used by enterprises are typical forms of membership marketing in traditional industries.


    Membership marketing has three theoretical premises: (1) the cost of retaining an old customer is much lower than the cost of winning a new customer. The industry's claim for this proportion is 1:6, which means that the cost of attracting a new customer is 6 times that of your old customers.

    (2) for businessmen, old customers are more mature than new customers, and they are more aware of their products and services, and are more likely to launch marketing activities than new customers.

    (3) the 28 principle is that 80% of the profits of enterprises come from 20% of their customers.

    In fact, when we deeply understand these three theoretical premises, we will find that the core content is to explore customer loyalty, who will win customer loyalty, and who will win in the future market competition.

    Therefore, the first weapon of membership marketing is to win customer loyalty for enterprises.


    Membership can bring strong competitiveness to enterprises, mainly in the following aspects:


    Cultivate customer loyalty


    According to famous marketing experts

    Philip

    Kotler's research, consumer purchase decisions are mainly divided into the following steps: product cognition > Product Information Collection > product information evaluation > purchase decision > post sale evaluation {page_break}


    Nowadays, in the information age, a large number of product advertisements impact consumers, and consumers need high cost information collection from product cognition to after-sale evaluation.

    From the perspective of enterprises, many enterprises distribute products information to the crowd aimlessly on the street. This kind of marketing is not only costly but also prone to misplacement, and effective membership marketing can avoid this point with the characteristics of its own products.

    Enterprises have narrowed the scope of marketing through membership marketing, and marketing objects are more targeted.

    In the five steps of buying decisions, affiliate marketing has strong penetration and sprawl.

    In the stage of product cognition, product information collection and product information evaluation, enterprises can actively introduce products to consumers through journals, E-mail and so on. Through various kinds of social activities, the communication between enterprises and members, members and members should be strengthened. Through membership preferences, the sense of identity of member enterprises will be enhanced. This series of activities can well cultivate customer loyalty.

    In the front-end of marketing, affiliate marketing plays a major role in penetration, and in the latter stage of sale, namely, purchase decision and after-sale evaluation stage, membership marketing plays a spreading role.

    The evaluation and communication among members not only enhance the brand identity of purchasing members, but also demonstrate and attract non purchasing members.

    The loyalty of customers through member form can stand the test of time.


    In fact, the consumption of membership is a kind of "

    bundled

    Relationship marketing.

    Businessmen monopolize part of consumers in a certain period, create a resource advantage and maximize the principle of small profits but quick turnover.

    However, according to a survey commissioned by Deloitte$Touche, which is commissioned by the American Direct Marketing Association, it is not only to win points of consumption and free goods that retail customers join in membership marketing programs. They want to be recognized and treated more specifically.

    Since membership system can not change the consumption habits and consumption concept of Chinese consumers, our businesses should actively cater to the psychology of consumers, understand and acquire relevant information of customers' real needs, interests, preferences and behavior patterns, and provide them with the value and service they need. Only by achieving customer satisfaction in the true sense can we achieve customer loyalty.

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