The Online Shopping Market Is Not Standardized &Nbsp; "Network Touch Porcelain" Needs Remediation.
Miss Li has opened a small shop on the Internet, which mainly deals with luggage and bags.
Since the shop opened, Miss Li quit her job and put all her energies into the business of small shops. She hopes to use her sweat and integrity to get the recognition of the buyer and the development of her career.
But Miss Li suddenly encountered an unexpected guest when she was picking up goods, buying goods and buying goods.
A buyer made a bad comment on Miss Lee's shop on the grounds that the bag was not satisfied with the color. In the case of agreeing to return, the buyer was still "reluctant to give up". After several phone calls, Miss Li could only pay 150 yuan to agree to delete the difference.
"Now there are such a group of people on the Internet who want to judge the shop as a profession and threaten us to" pay the rest ".
Also encountered "
network
Miss Ling told reporters that "our store's reputation is not easy to accumulate. Most people do not want to destroy their long-term established reputation for these one or two people. They can only choose to" swallow ".
Miss Ling's tone of voice also revealed a hint of helplessness.
Nowadays, online shopping and e-commerce are flourishing and flourishing, but the credit level of online shopping is far from being achieved.
online shopping
The development of technology level.
Internet consumption is regarded as a "vulnerable group". A large number of e-commerce enterprises and related policies of the state are inclined to protect the legitimate rights and interests of consumers.
But at the same time, it ignores the rights and interests of Internet sellers.
"Network touch porcelain" is common.
In Taobao, Alipay can make a credit evaluation of the paction object once each paction is successful.
The evaluation is divided into three categories: "bad evaluation", "middle evaluation" and "favorable comment". Each evaluation corresponds to a credit score. Specifically, the "bad assessment" is deducted from one point.
Accumulate 250 praise to get one.
Diamonds
Grade credit level, 500 or more praise is two drill, more than 1000 praise is three drill, and so on, when accumulated to 10000 reputations get a crown level credit rating, Taobao reputation five crown is the best level, the corresponding score is two hundred thousand and one points or more.
For those junior sellers who want to expand their customers by relying on credibility accumulation, a few bad reviews will almost destroy all efforts made by a store, and business will almost be destroyed.
Therefore, in the network market where reputation is the life, every seller is making every effort to protect every consumer carefully.
The professional judges are born by Taobao, and many of them are malicious buyers. The task is to take advantage of the loopholes in the current network market, specifically to threaten the shopkeepers by bad reviews, to seek money, and even to have "gang crime" in which many people cooperate. The benefits they get in a month can sometimes reach thousands of dollars or even tens of thousands of yuan, causing great harm to Taobao sellers.
Professional judges also have the characteristics of "committing crimes".
First of all, in the process of selecting bad judges, they will never choose to sell with their sellers in the same area or similar area, so as to prevent the victims from coming.
Moreover, they often choose sellers with lower reputation. Several bad reviews have less impact on high reputation sellers, but sellers for heart level or one or two level are enough to "drive" most buyers.
In addition, in the process of committing a crime, the professional judges will never leave any evidence in the Wangwang chatting tool. Only when communicating with the victim's telephone will they disclose the purpose of money.
Seller's rights and interests also need protection
There is no doubt that it is an offence to deliberately create false reviews and ask the seller for money.
But in the face of "network touch porcelain", many sellers are miserable, but almost all take "break their teeth to their belly", choose to eat "dumb loss", give money to make peace.
The main reason is obvious. Professional judges often spend tens of dollars to hundreds of dollars each time. Many sellers do not want to spend energy on these small money. They simply buy money and buy it clean.
Second, it is difficult to investigate and collect evidence, as mentioned above, unless it is recorded by telephone, this extortion is difficult to obtain evidence.
Third is the network market operation and legal policy is not perfect, almost no explicit policy to define malicious evaluation and punishment measures, resulting in "network touch porcelain" available.
With the growing popularity of the online shopping market, many people have found new ways to make money in the virtual world. While protecting consumers, the law has forgotten that businesses need the protection of a good reputation environment.
Professional test guests rely exclusively on the use of goods provided in the test guest network, while the professional bad judges earn malicious money by malicious blackmail. Even worse, they even claim to have an inside line in Taobao, claiming to be a career deleting judge and deleting a commentary of a few hundred dollars. The seller knows little about the fact that the job deleting judge and the professional bad judge are actually one person.
In this gray interest chain, all kinds of Spin-off Company are increasing in scale with the online trading market, exposing the loopholes in the online shopping industry itself.
The development of every emerging thing must have a process of continuous self improvement and self perfection. The online shopping market is also like this. At the beginning of development, consumers are deceived and fooled.
When the industry develops to a certain extent, the infringement of sellers' rights and interests is becoming increasingly prominent, and it is also alarming the industry standard.
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