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In October 16th last year, Ms. Yu bought a pair of women's shoes with a discount of more than 300 yuan in a shopping mall in downtown Yucheng.

In late January of this year, one of the upper surfaces was cracked and there were broken marks on the upper.

So she found the mall and demanded compensation.

The shopping mall has not been processed on the grounds that women's boots have been over three packages, and indicates that when the ladies buy shoes, the special attendant has written on the shopping invoices that "the bargain period of the special shoes is three months" for two months.

Recently, Ms. Yu called Yucheng Association for consumers' Association.

Reporters learned from the Yucheng Consumer Association, "Shandong leather products repair and replacement responsibility provisions" stipulates that more than 300 yuan of leather shoes three pack period is 120 days.

At the same time, the twenty-fourth provision of the law of the People's Republic of China on the protection of consumers' rights and interests stipulates that operators shall not make unfair or unreasonable provisions to consumers in terms of form contracts, notices, statements, shop notices, or reduce or exempt from their civil liability for damage to consumers' legitimate rights and interests.

Therefore, the "three pack period of special shoes" for two months is unfair and unreasonable. It is a unilateral invalid clause.

After the mediation of the Consumer Association, in February 12th, the mall agreed to repair the boots of the lady, and said that if the boots were not repaired after being repaired, they would be given a replacement.