Four Logistics Survey: Express &Nbsp; How Fast Are You?

At present,

Order call

"Everyday" is difficult to place orders.

According to the word of mouth of the express company, the reporter chose 4 express companies like SF EXPRESS, home express, STO and daily express as objects of investigation.

The unified order was sent to the 4 express companies at 12 in March 13th, and the order was sent to another place in the city by mail within a kilogram.

In the 4 company phone calls made by reporters, Shun Feng and Home Express sent the national unified hotline at 400, which is easy to get through.

And Shentong and daily express company's next call, you need to find the number of regional branches in its official website.

At 12, when the number was allocated to STO Hepingli branch, the phone had been in the condition of not answering the customer.

Through the telephone call from STO Beijing headquarters, we still encountered the same situation.

When the reporter made a call to STO at 16, the telephone was finally connected.

On average, the reporter made 6 calls before connecting.

The reporter also called the daily courier phone at noon. After the connection was made, the daily express promised that the reporter would then have contact with the salesperson, but until the time of the press release, there was no express delivery every day.

Picking speed

Shen Tong took the next day.

After making the call, the reporter first received a call from SF EXPRESS salesman, saying that he was sending a piece to pick it up at 14.

The salesman punctually arrived at the agreed place and took the initiative to give the invoice.

Although SF EXPRESS first contacted reporters, the first person to take the mail was the salesman who sent him home. He contacted the reporter by telephone at 13, and took the express at 13:20. The charge was 10 yuan, but he did not give it to the invoice.

Shen Tong, when the Beijing district headquarters telephone was finally connected at 16, the staff gave the reporter a salesman's cell phone number, allowing reporters to contact himself.

After that, the salesman said that he would no longer take the goods on that day, so that the reporters would send the express to the property department and pick it up the next day.

The clerk picked up the express at 17 hours the next day, did not leave the express mail list to reporters, and took away the 10 yuan express fee left by reporters.

After a telephone interview, the courier sent the order to reporters on the third day.

Speed of arrival

Shun Feng, home rushed to the next day

On the arrival speed of the express, Shun Feng arrived at the destination at 10 hours and 5 minutes the next day, and the house delivery arrived at 16 o'clock the next day. At this point, STO had not yet taken the express mail, and the courier had not contacted the reporter every day.

Among the 3 successful delivery companies, only SF EXPRESS contacted the consignee before delivery, confirming whether the consignee could accept the shipment.

It is understood that all branches of SF EXPRESS and home express delivery company are directly operated by the company, and their management is direct and effective.

If every salesperson in SF has a handheld terminal, the company headquarters can contact them in time and schedule in time.

STO and day-to-day express are mostly franchisee models, so when customers are contacted, they must contact the branch and then dispatch by the branch.

As a result, the quality of service of these express companies is difficult to guarantee.

Or I couldn't get through the phone, or promised to contact but never heard of it.

Then, the customer weighs the speed.