Civil Aviation Will Pay More Attention To The Interests Of Aviation Consumers During The "12Th Five-Year" Period

Livelihood

The theme is to do a good job in protecting the rights and interests of consumers in civil aviation in 2011; to further standardize the work of consumer affairs in order to strengthen the construction of rules and regulations; to enhance the use and promotion of relevant service quality standards and to enhance the capacity building of civil aviation consumer affairs as an opportunity to clean up industrial standards.

Civil Aviation

Liu Yumei, director of the Bureau of consumer affairs center, summed up the main tasks of civil aviation consumer affairs during the "11th Five-Year" period: 7539 complaints were received by consumers, urged the airlines and airports to deal with more than 1000 effective complaints promptly, safeguard the legitimate rights and interests of consumers in accordance with the law, organize airline companies and airport service quality management and ground service departments regularly, conduct business seminars and laws and regulations training, improve the level of consumer affairs in the whole industry, conduct extensive publicity on aviation consumption and travel, guide Aviation consumers to safeguard their legitimate rights and interests according to law, and take part in the formulation of a number of regulations and standards of the civil aviation authority to promote the quality of service in the whole industry to a new level.

Liu Yumei said that in the future, they will pay more attention to the most direct and realistic interests of consumers. On the one hand, they will accept the aviation consumers more firmly.