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Jilin First Season Clothing, Shoes And Hats And Other Complaints Occupy The Top Five Commodities.

2011/4/25 14:59:00 67

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Complaints About Department Store Clothing

The Jilin Association of consumers recently released the first quarter of the complaint statistics analysis.

First quarter,

Jilin

Provincial consumer associations at all levels accepted 77.56% of the total number of complaints in department stores, ranking the top.

In the first quarter of this year, consumers' associations at all levels in Jilin accepted consumer consultation.

Complaint

2151 pieces.

Among them, 1008 complaints were received, 1143 were consulted, and the resolution rate was 99.80%.

To save consumers 924212.3 yuan in economic losses.

The complaint cases are classified according to their nature: 74.53% of quality problems, 5.35% of after-sale services, 2.58% of marketing contracts, 2.18% of price problems, 1.78% of advertising problems, 1.49% of measurement problems, 0.40% of personal rights and 9.42% of other problems.

Complaints are classified according to categories:

Department store

Class accounted for 77.56%; service class accounted for 19.54%; household appliances accounted for 9.49%; housing building materials accounted for 4.56%; agricultural means of production accounted for 2.71%; household machinery accounted for 4.07%; other categories accounted for 1.60%.

Among complaints about goods and services, clothing, shoes and hats, communication products, food, household appliances and household products are the top five complaints of commodity complaints; the top five of the service complaints are washing, dyeing, hairdressing, hairdressing, bath service, production, maintenance and repair services, telecommunications services, Internet services, catering and accommodation services.

According to the changes in the number of complaints, the largest increase in the first quarter of this year was agricultural commodities, food, housing and building materials. The largest increase in service complaints was Internet services, telecommunications services and public utilities services.