Telephone Etiquette

When calling, pay attention to the following points:

1. to choose the time.

When making a phone call, if it's not important, try to avoid the time of rest and meals for the recipient, and it is best not to disturb each other during holidays.

2., we need to master the call time.

Before you make a phone call, you'd better think about what you want to say, so as to save time for talking. Do not want to say now that "phone calls" usually do not call for longer than 3 minutes at a time, the so-called "3 minute principle".

3., we should be friendly.

Don't shout or deafen when you talk.

4. want

At the beginning of the call, you should first introduce yourself, and don't let the other person guess.

When a person asks for or pfers a person, you should say "excuse me" or "trouble you". Don't think that's right.

Telephone etiquette

Answer the phone is not too casual, must pay attention to the necessary etiquette and certain skills, in order to avoid misunderstanding.

Whether we call or answer the phone, we should be enthusiastic, generous, natural, moderate, clear, concise, and polite.

1. pick up the phone in time.

Generally speaking, in the office, the phone should be answered before it rings 3 times. After 6 times, you should apologize: "sorry, I kept you waiting."

If the receiver is doing something important that can not be answered in time, the representative should explain it properly.

If you do not answer the phone in time, do not apologize, or even extremely impatient, it is extremely not.

2. confirm the other side

When the other party calls, they usually introduce themselves.

If there is no introduction or you do not hear clearly, you should take the initiative to ask, "who are you, please?

What can I do for you?

Who do you want to talk to?

However, it is customary to pick up the phone and ask, "Hello!

Who?

This is strange and alienated from the other side and lacks human touch.

When you receive a call from the other party, you pick up the receiver and introduce yourself first: "Hello!

I am so and so.

If the person you are looking for is next to you, you should say, "just a moment, please."

Then cover your microphone with your hands and whisper to your colleagues to answer the phone.

If the person you are looking for is not here, you should tell the other person and ask, "do you need a message?

I will tell you.

3., pay attention to art.

When answering the phone, pay attention to keeping the mouth and microphone at a distance of 4 centimeters. Close your ears to the microphone and listen carefully to the other person's speech.

Finally, let the other person end the call himself, then gently put the microphone away.

It's very impolite to throw it back where it is.

It's best to hang up after each other.

4. adjusting mentality

When you pick up the phone, you must smile.

Do not think that a smile can only be expressed on the face, and it will also be hidden in the voice.

Kindly, tender voice will make the other person immediately get a good impression on us.

If a face is stretched, the voice will become cold.

When you hit and answer the phone, you can't hold a cigarette or chew gum. When speaking, your voice should not be too loud or too small.

5. answer the phone with the left hand, and prepare the paper and pen on the right hand, so that you can record useful information at any time.