Why Does "Counter Check" Tell Consumers No?

In July 22nd, it was tempting to say "to guarantee genuine goods and to support counters inspection".

In recent days, Mr. Yu bought a pair of camel shoes which support "special inspection" on Taobao. The price of these shoes in the shopping mall is around 1000 yuan, while the price of Mr. Yu's online shopping shoes is only 1/3 of the price of the special store.

As a result of the business support of the "special inspection" guarantee, so for the true and false shoes, Mr. Yu is very sure.

After receiving the shoes, Mr. Yu feels that since he supports the "counter inspection", it is better to take his shoes to the counter of the shopping mall to prove that his choice of online shopping is both economical and correct.

What he could not imagine was that he ran away with his shoes with 3 brands in the city, and the answers were almost the same. "No inspection service for online purchases of goods" was offered, while many salesmen said: "no real way to see it, there is no way to identify it."

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Such experience as Mr. Yu is not uncommon in online shopping.

The reporter learned from some of the expensive counters in our city that many salesmen of the counters had encountered the online buyers who came to inspect the goods. However, no one could afford to provide a simple inspection for the price of the watches from thousands of yuan to tens of thousands of yuan.

Yesterday, the reporter visited many large stores in the North Third District, and consulted whether to support the online shopping commodity inspection. All the answers were "no obligation to provide inspection services".

Some businessmen also say that even the same brand is too authentic because of high imitation products, ordinary salespersons are unable to distinguish true from false.

The reporter found that the phrase "accepting the inspection of counters" has become the usual slogan of "genuine goods".

The reporter chatted with a person in charge of a shop selling camel shoes. "When the product's counters are inspected, the other side replied," we mainly aim to publicize and increase the credit level of the commodities. Whether the local counters support the inspection depends on the situation.

In addition, are there any customers who can't return the goods because they can't check the goods? The shopkeeper says that few customers actually go to inspect the goods. If customers are worried about fakes, they can provide returns, but the express delivery costs must be paid.

Dispute resolution is difficult.

The reporter consulted the consumer protection department of the city, and learned that if consumers encounter fake problems in online shopping, they can contact the seller or the shopping website for customer service consultation after verification by the industrial and commercial quality supervision department. If the buyer and Seller fail to negotiate, buyers have the right to safeguard their rights on the purchase site, and apply for "genuine guarantee" compensation.

But the consumer protection department also said that because of the off-site shopping, consumers are relatively difficult to safeguard their rights. If the amount involved is relatively large, it is difficult to solve them through regulation.