Express Service Highest Level "Five-Star"

Consumers can choose the express company before they can choose.

One of the components of service level.

At present, there are more than 6800 express enterprises in our country.

According to the principle of "grading according to scale and grading according to service", the measures selected the key indicators that can reflect enterprise market size, competitiveness, service level, and information construction level as the basis for grading.

Courier companies will grade according to the "city, domestic and international" business, the level is divided into 4 levels, namely, two stars, three stars, four stars, five stars, the highest level is five-star.

Ma Junsheng, director of the State Post Office, said that the development of the express industry to the present stage should be targeted and effective in its management, so that consumers can distinguish the level of express service and choose according to their actual conditions and expectations.

It is reported that China's express delivery

Will speed up industry reshuffle

The rapid expansion of the express market at the same time, the industry due to low barriers to entry, lack of self-discipline, the level and quality of service delivery companies are uneven, resulting in the company's homogenization and price war competition is serious, violations of the legitimate rights and interests of consumers are also increasing.

"In the face of the coexistence of courier companies and the difference of express format clauses, consumers often do not choose the standard when choosing express companies, and the courier companies with good service and good reputation are not differentiated from the poor courier companies.

If the express enterprise has a rating, there are good or bad points, consumer choice is according to the basis, the express enterprise has also formed a differential evaluation mechanism, also helps the industry's survival of the fittest.

A private courier company said.

For the current situation of "small, scattered and chaotic" domestic express companies, the State Post Office has also expressed support for the reorganization of express enterprises.

In late June, in the guiding opinions on mergers and acquisitions of express enterprises, the State Post Office said it would actively support preferential policies such as taxation, land and so on for the merger and reorganization of express enterprises, so as to produce a batch of over 5 billion annual revenue and strong international competitiveness.

Delay still accounts for first place in express delivery

Also (reporter Su Manli) the State Post Office recently announced the June consumer complaints show that express delay is still the primary issue of the express industry, reflecting the express delay in the proportion of complaints accounted for 38.3%.

In June, when consumers complained to the State Post Office, 2633 complaints were effective, 136 more than last month, an increase of 5.5%, and the number increased by nearly 3 times.

In the June complaint, the first place was the delay, reflecting 1009 pieces of express delay, accounting for 38.3%; second, 662 of the poor service providers, accounting for 25.1%; third of the express express loss and short internal parts, 579 of which accounted for 22%, and fourth of which were also lost in similar couriers.