Adidas Shoes Are Sold For 1 Yuan At &Nbsp Only. Dangdang Calls Operation Errors.

The market price is 680 yuan.

On the morning of July 28th, Dangdang launched a Adidas Trifolium casual shoes at a price of only 1 yuan.

According to the IT Times reporter, Adidas has a large number of consumers participating in the purchase of 1 yuan, and most of them even bought 100 pairs.

However, on the second day, many pactions were suddenly cancelled and consumers were told that they were out of stock.

Xiaolin is one of the consumers who bought 1 yuan ADI shoes. He told reporters that when he saw Adidas only marked 1 yuan, he immediately made the order. "I bought 28 pairs at a time, plus 30 yuan for shipping, and paid 58 yuan through Alipay. After the order was successful, the webpage showed that it was being allocated."

On the second day, he received a call from a customer service called himself "shoe store". "They told me that they were out of stock, and I said they could wait, but they said the shoes would not be available again, and they could compensate me for a $150 backpack."

In the subsequent conversation, he learned that the original 1 yuan Adidas shoes are Dangdang shop's "shoe store" products.

Business interpretation department information entry error

It is reported that Dangdang online products are divided into two kinds: self operated and non self operated, and the shoe store is the third party business with Dangdang network.

The reporter also learned from Dangdang customer service office that if the shopping process is different from the business, Dangdang will come forward to coordinate.

The reporter called Dangdang staff to know the relevant situation, but the staff only said that everything was based on the statement, and refused to disclose more.

In Dangdang official micro-blog, the reporter saw the statement, saying: "in July 28th, the operator of a certain platform of Dangdang network operated erroneously. The original price of 449 yuan merchandise information was uploaded wrongly to display the price of 1 yuan, resulting in the purchase of goods by some consumers at the price of 1 yuan, but the situation that the merchant could not deliver the goods could happen.

In response, Dangdang deeply apologized, decided to give each consumer 200 yuan worth of related compensation, and to the platform businesses to "shut shop rectification" punishment.

In addition, the shoe store issued a similar letter of apology on the official micro-blog in the evening of August 1st, in order to get the understanding of consumers.

Dissatisfaction with compensation, insisting on delivery

Xiao Lin did not agree to Dangdang.

In the QQ group of about 70 "1 yuan Adidas" that journalists have joined, many people are unhappy with Xiao Lin's compensation scheme for businessmen.

Some consumers who received the compensation items from the shoe store said that the courier boxes were misleading consumers. "The box is written on shoes, but it received a backpack, a pair of slippers and a pair of socks, and 3 letters of apology about the wrong information about the shoe store. The letters were from the shoe store CEO TINA, the shoe store Dangdang store manager TINA, and Dangdang shop staff responsible for uploading WENLY."

Some consumers in the group said they insisted on the delivery of goods.

The reporter contacted the name shoe library CMO Han Buyong, he told reporters that only a few people were not satisfied with the compensation scheme. "We are in the process of communicating with Dangdang, and we still hope that consumers can understand this mistake."

Lawyer comments:

We should urge the merchant to deliver the goods.

Shanghai Pan Yang law firm Liu Chunquan lawyers believe that this incident should be handled by the shoe store. "Consumers click and confirm the payment, which means that the relationship between the seller and the buyer will come into effect."

He said that the shoe store could not regret its failure due to its employees' mistakes, or even cancel the order. "Unless the agreement is reached with the consumers, businesses have no right to unilaterally rescind the purchase contract."

Even if there is compensation, it should be recognized by consumers. "

He stressed that consumers could ask merchants to perform contracts and continue shipping.

Zhuang Yixiong, a lawyer of the three stone law firm in Shanghai, thinks Dangdang should bear the corresponding responsibility. "Although the third party merchants are introduced into Dangdang, consumers still buy goods through Dangdang and pay the goods to Dangdang. Any problem in the buying and selling process should be borne by Dangdang."

He said that the relationship between Dangdang and the business has nothing to do with consumers.

"Dangdang has a regulatory responsibility for the quotations of the incoming merchants, and can not let consumers suffer losses because of Dangdang's management mistakes."