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Does The Shoe Of Express Delivery Become A Floating Cloud?

2011/8/15 11:44:00 33

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Eager to receive the package from his hometown, Mr. Lee was asked to sign the bill before receiving the goods. Then he opened the express parcel, and a pair of shoes should be missing.

Afterwards, the courier company refused to apologize and compensate for signing the bill.

Mr. Lee lost a pair.

shoes

But the trustworthiness of express company can not be lost.

Shoes are small but honesty matters.

"The shoes should have been in the parcel, and I called back home afterwards to ask."

Speaking of the whole matter, Mr. Li felt rather helpless.

Mr. Li told reporters that after the first month of fifteen, he returned to work in Hefei from his hometown in Shandong. Because of the more luggage, he sent his family to several books and a pair of shoes to his residence in Hefei.

When "20",

express

The company delivered the parcel, which was very happy at that time.

At the time of delivery, the person who delivers the goods asks me to sign the bill before I can give it to me.

When Mr. Li opened the parcel, he found that a pair of shoes should have disappeared, but the courier company had already left.

"I found that the shoes were gone. I immediately called the person who sent the express, but the other side said I had signed the bill, and the problem was not the responsibility of the express company."

Mr. Li began to think that his family had omitted his shoes, but he could not know that it was not the case when he called.

"It is not a brand name shoe that is not worth much, but the service of express company is very disappointing, and I will never use it again."

Lee told reporters that the delivery of a courier company in Shanghai, Hefei's reputation is not large.

The problem of express delivery is an old problem.

What happened to Mr. Lee is not an accident. Hefei people complain about express delivery very much.

Reporters learned from the Consumers Association of Hefei, the public complaints about express, all kinds of goods, damaged, lost, delayed delivery, poor service attitude, compensation is not in place.

"The Consumer Association conducted a special survey last year, and the people of Hefei express it to the public.

industry

The degree of satisfaction is not high. "

A staff member of the city Consumer Association told reporters that in February this year, dozens of complaints about express delivery had been received.

"The malady of the express industry is already a commonplace topic.

The main reason for so many problems is that the law is not enough. There are no good rules for Postal Law on such matters as courier compensation, first sign and re inspection.

Coupled with the large number of express companies, there is no perfect supervision, it is difficult to ensure that there is no problem.

The staff told reporters, "from the courier industry's complaint situation, small private express companies accounted for the majority of complaints.

When choosing a courier company, the public can reduce unnecessary losses by selecting a large company with good reputation. "

The winner of honesty test is the winner.

Since the external binding force needs to be strengthened, how does the express delivery company successfully pass the test of sincerity? Wu Dayuan, vice president of Anhui Express Industry Association, believes that the courier companies should constantly self pressurize and put honesty in the first place in the development of enterprises. Only in this way can they laugh to the end.