Quality Management: Core Of Continuous Improvement

From the Minister of quality, the Minister of technology, the product development minister to the top management of quality management, Mr., general manager of Hongda Textile Machinery Co., Ltd. has worked for 20 years. trajectory All with Quality Assurance Closely related. After extensive reading of Chinese and Western management books, Geng Yun Yun combines the innovative ideas of quality management with every aspect of the company's management and operation, and establishes a set of integrated process quality of the supply chain. management system 。 When Qingdao Hongda Textile Machinery Co., Ltd. was awarded the "national advanced unit of quality work", our reporter interviewed Geng Dianyun who went to Beijing to receive the award. He listened to his unique view on quality management and the practical experience of Qingdao Hongda in quality management.

Reporter: how do you understand the quality management of enterprises? What is the concept of quality management implemented by Qingdao Hongda?

Geng Dian Yun: TQM has a scientific procedure called "PDCA cycle" (plan, execution, inspection, adjustment), that is, we first put forward a plan, then carry out the plan, check it according to the plan, see if we can achieve the expected goal, find out the problems and causes through examination, and finally make self adjustment. After such a cycle ends, we will go to the next one. PDCA cycle 。 In my opinion, the core of quality management is a kind of "continuous improvement".

From the perspective of Qingdao's grand development, quality management is the foundation of the development of enterprises. In the 90s of last century, we actively implemented the ISO9000 quality management system management, and passed the first batch of ISO9001 quality system certification in the industry in 1996. Today, quality management has been extended to a more generalized concept of "big quality". It runs through all aspects of enterprise development, including the quality of products we have emphasized before, including the quality of employees' work and the economic quality, production quality and so on. The quality management method is a practical and effective method of enterprise management and operation. Now we use the method of quality management to manage the enterprise and manage the enterprise from the angle of quality. For example, the 6S management, safety quality standardization and internal control management system implemented by Qingdao Hongda have carried out the concept of quality management.

For the first time in Qingdao, Hong Kong has been doing things for the first time. zero defect "Quality management concept, this is our enterprise's constant purpose.

Reporter: Although quality management runs through the whole process of enterprise operation and management, it also resorts to every detail in the process, such as 6S management. How does Qingdao Hongda Company grasp these details in the process of quality management?

Geng Dian Yun: many methods of quality management blend with each other, and its purpose is from different aspects to enterprises. management system Intensification.

6S management includes sorting, rectifying, cleaning, cleaning, literacy and safety. I think the most important arrangement and rectification is to remove redundant articles in the workplace and classify and sort useful articles. 6S management applies to all fields of enterprise production management, in essence, it is also a kind of quality management.

Since 2008, Qingdao Hongda Company has implemented 6S management training inside the enterprise. Last month, Jingwei Company has been approved by the Jingwei Company for the 6S management demonstration factory, and has become the Jingwei 6S management demonstration factory. For us, the key to 6S management is to implement team management, eliminate accidental factors in the production process, and keep the production site orderly and safe. For example, all parts in our workshop will be neatly arranged, arranged in geometric shape, and the production site should be kept clean and tidy. These seemingly small details can effectively guarantee product quality and improve production efficiency. {page_break}

Reporter: will the company also carry out quality control over the upstream suppliers of the industry chain?

Geng Dian Yun: Qingdao Hongda holds a supplier quality meeting every year. This tradition has been maintained for fifteen or six years. We invite suppliers to come to the enterprise, from the management concept, product requirements and other aspects of the request, guide suppliers to Hongda Company management method to bring back to their own business.

We have three requirements for suppliers, that is, technical advantages, professional advantages and scale advantages. Through the implementation of quality control point forwarding and quality accountability management, the company has improved the product quality of outsourcing and outsourcing. In addition, internal quality control points of various products have been set up, the operation instructions for suppliers are revised, the inspection procedures for key parts and key processes are revised, and the stability and consistency of products are guaranteed. The main indicators meet or exceed the standard requirements.

Reporter: after reading a lot of management books, what experience do you have? How can it be applied to the practice of enterprises?

Geng Dian Yun: I think Japanese companies have many experience in quality management, which is worth learning, such as holding quality manager training.

I think that mastering the method of quality management is equivalent to mastering a way to solve problems. I have told the company's designers that the book of quality management is not only for people who are engaged in quality management, but also for everyone. Because quality management has introduced many methods, which will enlighten the design and development. Designers tend to focus on technical points instead of focusing on the surface. Therefore, the quality management method leads people to change from empirical decision to scientific decision, from result control to process control, from index control to parameter control, and analysis of various factors is more comprehensive and easier to grasp the main contradiction. Therefore, from a certain point of view, quality management methods are more effective in solving some technical problems.

As for the specific practice, every year, enterprises will improve their quality consciousness and quality through organizing quality month, QC results release, quality training and other management activities, so that they can master some advanced statistical tools and methods, such as delamination, permutation diagram, cause effect diagram and matrix diagram, which are used in solving the "passing rate of crankcase loading at once", which can be used in brainstorming, affinity map, correlation graph matrix diagram, and zero defect management, horizontal comparison method and customer satisfaction survey in quality management activities in order to solve the problem of "feedback rate of quality problems in multi warehouse mixer", thus improving the quality of products in enterprises.

Interviewer: how do you think of the relationship between quality management and corporate social responsibility?

Geng Dianyun: from the point of view of lean production, strengthening quality management can "remove all links that do not add value", and save social resources and human resources. It is a manifestation of corporate social responsibility. Specifically, we extend the quality management to the standardization of processes, use the information technology to reengineer and transform the process, optimize the production process, and save unnecessary resources under the premise of not saving the physical quality of products, thus reducing the occupation of social resources.

In addition, the company has also carried out standardized management, which is beneficial to daily work, and has done a lot of work in saving energy, protecting the environment and realizing the sustainable development of society. For example, when suppliers are giving us boxes for shipping, we will consider how to make full use of them. Although the cost savings are limited, it is a kind of savings for social resources.

Reporter: what are you satisfied with Qingdao's grand quality management work? What is the next goal of quality management?

Geng Dianyun: at present, the more satisfactory part is the good quick reaction ability and execution power of the enterprise. Product quality is the lifeline of an enterprise, so the next step of the company's quality management is to further enhance the stability and reliability of the product.