Do You Discount Clothes? &Nbsp; Illegal!

A few days ago, Ms. Ho, who lives in Qingyuan small town, bought several pieces at a women's clothing store in city square.

It is understood that in real life, there are many women who have similar experiences.

When buying such discount products, businesses say there is absolutely no quality problem, and it is clear that such products will not be replaced, but consumers can only bear the problems.

What kind of behavior should consumers do when they encounter similar problems? Recently, a reporter interviewed a number of parties that they knew that discounted goods were different from processed products, and that they could be changed if they encountered problems, otherwise the operators would be changed.

Citizen tells

It is common that discounted clothes are not returned.

"In October 24th, I bought several discount items at the dream store, which cost more than 1000 yuan.

At that time, it was only thought that these goods were cheaper, and they were 2-3 fold. I didn't expect to buy home after they were not short buttons or less belts. They were very depressed.

Speaking of discounted goods, Mrs Ho, who lives in Lianjiang Road, complained to reporters that he would not buy any discounted goods later.

"I was cheap at that time.

I see that those clothes usually cost hundreds to thousands of dollars, and only eighty percent off after one hundred or two hundred, and the expensive ones are only 300 yuan.

Miss ho introduced that when purchasing, a shopping guide in a store said that these products were only backward in style, and absolutely not.

"They say these clothes are special goods, even if there are no quality problems, they can not be replaced, and there are quality problems that can not be replaced.

Besides, I asked why I didn't check it clearly. "

Ms. He does not understand why before payment can be refunded, after payment can not be refunded.

There is not only a woman who has this encounter.

Huang, who lives in Shek Kok town, Qingcheng District, told reporters that a month ago, her sister bought a pair of shoes in the old city "red x fly" store.

When you get home, you wear a thread problem.

"My sister took the shoes back to the store to make up the difference, and changed the clothes for the child. I didn't expect the staff to say no, only to replace the same kind of goods.

But when you buy it, you can change it.

I don't know what's going on. "

In desperation, Ms. Liu can only operate according to the instructions of the shopping guide, but in the entire shop, she did not see the goods for half a day.

"No way, she called a friend who worked in Qingyuan and asked if anyone else wanted to buy shoes.

But I didn't find anyone in the circle, and finally called me.

Speaking of her elder sister's experience, Ms. Liu was full of sympathy and puzzlement. "Why can't the price be changed for other products? Why are these unreasonable rules not being announced in advance when they are purchased?"

"Discount clothes can't be replaced, which is very common, so we seldom buy discount items, especially clothes and shoes unless it is very cheap."

Reporter survey found that many people, especially women, have encountered discount goods can not be tried, can not be replaced, and eventually had to press the bottom of the problem.

They have also been puzzled why the discount goods cannot be replaced.

After several "strikes" and puzzled, many consumers began to choose to buy or buy discounted goods cautiously.

"Buying those (special offers and discounted goods) is not worth the gain. We can't afford to hurt them!" {page_break}

Journalist running errands

Regular business promotion products can be refundable.

Discount merchandise is often seen, but can it really not be replaced? Recently, the reporter visited Qingyuan wins the city and the old city many clothing sales shop learned that the special clothes can not be tried on, can not be replaced phenomenon still exists, but most of the regular shop promotional items can also be replaced, in the city plaza, a clothing store on the first floor, the reporter saw many clothes here are special promotions, the price is also around one hundred or two hundred yuan.

The staff said that most of the promotions were due to broken codes and no quality problems, but they could not be tried or returned.

When a reporter asked if he didn't try to fit himself, the staff said it was a rule.

"Everybody buys like this. If you're afraid it doesn't fit, you'd better not buy it."

Subsequently, the reporter saw a similar situation in a clothing store on the two floor of the mall. The staff said that the price of the special offer was low, and if everyone tried and tried not to buy it, they would be busy.

In addition, it is not surprising that there are quality problems in discount products. "If there are no quality problems, we will not sell them at such a low price."

So before you buy it, you'd better buy it yourself, because no matter what it is, we will not change it.

In many private clothing stores in the old city, there are many similar cases.

Many shopkeepers say there is absolutely no quality problem with discounted goods, but because they break codes or have only one style, it is difficult to replace them.

"When we sell, we remind you that these discounted items can not be exchanged. If you want to buy them, you will have to bear the problem if you want to buy them."

During the visit, a shopkeeper even said bluntly that even if the price of commodities was not particularly large, they would not return it.

"Everything is sold, and we do not exclude man-made damage."

Different from small shops, many large shopping centers treat the same price and promotional products equally.

Take Yihua shopping mall as an example, there are many discount items here, but they can be tried and returned.

A staff member of a knitwear counter said that as long as the shopping ticket was not lost, it would not affect the sale again. As long as it had not been worn or damaged, no matter whether the code number or the style was unsuitable, it could come to the exchange within a week.

"Generally speaking, we will not refund money, but the only thing we can do is to replace it.

You can exchange the equivalent or make up for the difference price.

The staff said that in principle, they can also buy low priced goods, but the difference between them is hard to refund.

Department response

Discounted goods are not illegal.

In the process of visiting reporters, whether they are franchised stores or ordinary stores, they consistently claim that their promotional products do not have quality problems, and consumers can be assured of 100%.

However, some stores, on the grounds of discounts, said that the special price clothing could not be tried and returned, and this is the "Regulations" in the industry.

But is this rule legal? The reporter interviewed many parties that it is illegal for consumers to report to the relevant departments when there is no clear product quality problem or disposal product.

In view of the problem of non returnable goods, the reporter first consulted Qingyuan 12315, but got two different answers.

A staff member said that discounted goods are different according to their categories and whether they should be returned or not should be determined according to the actual situation.

However, generally speaking, if the seller does not specify defects in the discount clothing, or reminds consumers to deal with the goods, if consumers find the quality problems after purchase, they can ask the merchants to return the goods and businesses must return them.

However, another staff member said that no matter what the discount clothing was, it could not be returned as long as the seller could not return it in advance.

What kind of statement is right? What is defective product? What is the treatment product? How should consumers distinguish? With these questions, the reporter telephoned the Qingyuan Bureau of industry and Commerce for an interview.

However, the Bureau has asked reporters to issue letters of introduction, interview outlines and other proof, which can be answered only after the approval of the leaders.

In November 15th, the reporter sent the relevant materials to Qingyuan industrial and commercial bureau according to the above requirements.

In November 17th, we received the written reply from the Qingyuan industry and Commerce Bureau, which is as follows: discounted goods are a kind of sales promotion means with no profits. The premise is that there are no quality defects or defects in the products, otherwise they can not be called discount goods.

According to the twenty-fourth provisions of the consumer rights protection act, the ninth supervision and handling methods of contract violations, and the eighteenth regulations on the management of retailers' promotion practices, the discount commodities should be the same as those sold at normal prices, and businesses should bear the responsibility of "three packages" and the act of not returning is illegal.

In addition, the processed products are defective, and the operators can only sell them on the premise that they are expressly expressed. For such goods, the operator no longer bears the responsibility of "Three Guarantees".

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Lawyer's statement

The government should strengthen supervision over discounted goods.

"Special merchandise is different from processed products." consumer protection law twenty-second "stipulates that except for consumers who have known defects before buying the goods or accepting the service, other commodities and services should have the quality, performance, route and validity period of normal use.

The bazaar unilaterally relieved itself of the responsibility of quality guarantee, and the exemption from the "Three Guarantees" liability of commodities according to law is a restriction on consumers' legitimate rights and interests and is not legitimate.

Consumers can complain to the local industrial and commercial departments and price departments, handle the matter through consultation with the Consumer Council, or bring a lawsuit to the court. "

A lawyer in Beijing's Kyoto (Shenzhen) law firm said in an interview with reporters that discounts and promotions should not be called a cover for businesses to remove the "Three Guarantees" responsibility.

He pointed out that at present, the "overlord clause" exists in the market and the consumer's awareness of safeguarding rights is insufficient, and the supervision of the relevant departments is not enough.

"Consumers are reluctant to swallow problems when they encounter problems. Few people take the initiative to safeguard their rights, so that the regulatory authorities can not timely and accurately understand all aspects of information and affect effective and beneficial supervision.

At the same time, regulators often wait for consumers to report or complain, and rarely initiate the initiative to conduct inspections and supervision.

As a result of this, various bad habits and so-called trade rules and "overlord clauses" that discount commodities can not be tried and returned are formed on the market.

He pointed out that efforts should be made to solve this problem.

First of all, the operators improve their quality and strictly abide by the laws and regulations of the state.

Secondly, consumers should improve their awareness of rights protection.

Most importantly, the regulatory authorities should strengthen supervision.

In addition, according to the reply given by the industry and Commerce Department, the reporters checked the relevant laws and regulations. Among them, the management measures of retailers' promotion behavior contained a number of provisions related to promotional commodities.

For example, the seventh item: retailers should promote sales promotion activities in a prominent position in the place of operation. Promotions should include promotions, promotions, promotion rules, promotion dates, promotional products, and related restrictive conditions.

A counter or commodity that does not take part in promotional activities shall be expressly stated and not allowed to declare sales promotion. When expressly showing exceptional sales items, sales rules containing restrictive conditions and additional conditions, the words and pictures should be clearly and clearly defined.