Basic Procedures For Business Reception And Escort

(1) await

In business dealings, especially for those who are coming, Distinguished guest Or distant guests, the best way to show enthusiasm and friendliness is to Assign The special person comes forward and arrives at the agreed or appropriate place in advance. Await The arrival of guests.

For local guests, the receptionist should wait in advance at the front gate or office block of his unit. When a guest arrives, he should smile and shake his right arm lightly to shake a few times to show that "we have been waiting here for a long time, welcome to your presence". If the visitor is highly respected or an elderly person, then our receptionist should be enthusiastic about the car after the rest of the car has stopped, and pull the door open for him.

One hand blocks the upper frame of the door to help the other person get off. After the guests get off the train, our greeting officers should shake hands with each other in accordance with their status, and shake hands at the same time. At the same time, they say, "Welcome!" or "welcome, welcome!" if there are more people at the moment, we should have someone to come forward, and introduce and introduce them to the two sides according to the etiquette standards.

For important guests from overseas or overseas, the receptionist should go to the airport, dock or railway station in advance to welcome the guests. And make arrangements for relevant parties.

(2) escort

In business activities, the accompanying guests should walk on the left side of the guests to show respect. If the host is accompanying the guest, then walk side-by-side with the guests. If you are an accompanying person, you should walk behind the guest and the main escort. In charge of guidance, walk one or two steps away from the front left side of the guest and walk at the same pace as the guest. When crossing the intersection or turning, apply the hand to indicate the direction and give hints. When taking the elevator, if there is a special service, the advanced guests should be invited. If there is no special person service, the receptionist should enter the operation first. When entering the room, if the door is open, the guest should be advanced. If the door opens, the accompanying person should go in first, hold the door, and then invite the guest to enter.

When driving, the escort should open the door first, ask the guest to get on the train, and close the door frame with the back of his hand, to remind the guest to avoid knocking, and then wait for the guest to sit down and then turn on the door and drive. According to custom, passengers and owners should be seated in the first row after the driver's ride. The guest is on the right side, the Lord is on the left, and the accompanying person is sitting beside the driver. After the car stops, the escort must get off the car first, open the door, and ask the guest to get off. If you receive two distinguished guests, the host or receptionist should first open the door on the right side of the rear row so that the respector can get up first, then quickly turn the door on the left side from the rear of the car to the other side of the car, so that another passenger can get on the left side. Of course, if you want to let guests see some of the scenic spots on the way, you can also explain the reasons, ask the guests to sit on the left side, but at the same time, they should apologize to the guests. It should be emphasized that even for guests to enjoy the scenery, guests should not be allowed to sit in the driver's seat, especially when they receive Hong Kong, Macao, Taiwan and foreign guests. Otherwise, they will be self defeating and backfired.

When guests leave, they should get up and shake hands with the guests. For local guests, they should generally be sent to the downstairs or gate of their own units, and then return to the unit after the guests have gone. If a passenger is leaving, he should usually walk to the front of the car and open the door for the guest. When he gets on the train, he will close the door lightly and wave goodbye.

For incoming guests, advance return tickets, tickets or air tickets should be reserved. Before leaving, the host should go to his place to say goodbye or go to the airport, pier or station to see him off. When you send off, you should shake hands with the guests. Wish the guests a safe journey and welcome to come again. After sending a guest to a car, a ship or an airplane, the person on duty should smile and wave goodbye and wait until the car, ship or plane leaves.