Taobao Mall Again Exposed Fake Shoes Storm &Nbsp; Thousands Of Cheated Manufacturers Refused To Identify

The sequela of double eleven has not yet passed.

After Taobao Juhuasuan sells CASIO fake watches,

Thousands of deceived consumers

Recently, netizens Yan Yaxing reflected in this newspaper forum that during the "double eleven" period, she saw a pair of Nike Trifolium G50976 men's shoes at Taobao mall "star sports franchise store", priced at 376.2 yuan. Unexpectedly, when the goods arrived, the "Nike" label was actually a cartoon version. There was a crack on the bottom of the shoe, and the insole was very thin, and the bottom was glued to the shoes simply.

The deceit was far from being a mere face. After the interview with the IT Times reporter, it was discovered that hundreds of people suffered the same bad luck. They spontaneously organized three QQ groups, such as Taobao's crusade against fake goods, to seek justice from Taobao mall.

Group users "half a month and a half" told reporters that "star sports franchise store" selling brands mainly for Nike, Adidas and CONVERSE, when the promise of consumers "7 days no reason to refund, fake a penalty three".

However, when consumers ask for comments before they receive fake goods, they insist that they are genuine goods and refuse to compensate.

"At present, we are connected with more than 400 deceived consumers, and we are expected to cheat more than 1000 people nationwide, amounting to hundreds of thousands of people."

Taobao: returns are easy to compensate.

Consumers who buy fake shoes begin to appeal and protect their rights through Internet channels.

When consumers protect their rights, "Star" shops suddenly fail to register.

Taobao mall related staff said, because the merchant was reported illegal, is currently in the shop penalty closed state, consumers can enter "my Taobao" launched rights protection.

"Consumers can apply for returns and refund shops.

Taobao mall will ask consumers to produce relevant certificates of authenticity according to the commodities purchased by consumers, otherwise they will have to refund unconditionally.

But the refund is hard to satisfy the customers.

According to the relevant regulations of Taobao, if you buy fake goods, you can "fake a penalty three".

In this regard, Taobao mall staff said that consumers must take out commodities for the identification of counterfeit products certification, in order to "fake a penalty three".

For consumers, it is very difficult to get such professional expertise, which undoubtedly hindered their way of safeguarding their rights.

Manufacturers: unwilling to identify for consumers

In order to get product identification, consumers have repeatedly contacted brand manufacturers, but they have repeatedly been "shut the door".

Unlike previous CASIO and Swiss Tissot, Nike, Adidas and other companies were ambiguous. They said they could not conduct product testing for individuals. They must submit relevant applications by the trade and Industry Bureau and the Quality Supervision Bureau.

The reporter only contacted Nike, Adidas and Nike's customer service center, Miss Zhuang, told the IT times that they had no law enforcement power against counterfeit goods.

"Nike only accepts products sold by stores and official websites, and verifies its authenticity.

As for the identification of other products, we must go through the process of industry and commerce departments or quality supervision departments, and they must take the lead in combating sales and holidays.

Miss Wang, the intellectual property center of Adidas headquarters in Shanghai, holds the same view.

"In addition to the official flagship store, there are no qualifications to sell Adidas products online, and the 85%~90% on the Internet is fake.

If consumers buy fake products on the Internet, they will be identified. We are really busy.

The process will be accepted by the government departments, and will still be pferred to us.

Industry and Commerce Bureau: only listen to thunder but no rain.

According to manufacturers, consumers also turned to the business sector, but the response was also quite disappointing.

The "star sports franchise" is registered in Yiyang, Changsha, Hunan, where the shipments are located in Dongguan, Guangdong, and the Taobao mall is located in Hangzhou, Binjiang, Zhejiang.

Consumers complained to the multi industry and Commerce Bureau respectively.

In December 1st, Hunan Yiyang trade and Industry Bureau staff said they would follow up the matter and asked the seller to report to the industry and Commerce Bureau, but thereafter no news was heard.

Dongguan Wanjiang industrial and commercial sub Bureau initially told reporters that it could not find the shipping address of the company and could not accept it, and later said that the company was not within their jurisdiction.

Mr. Pan, the Binjiang sub Bureau of Zhejiang, replied that there will be contacts between the relevant personnel and consumers. Recently, Taobao has a lot of problems. They do not have enough manpower and need a little time.

As of press release, consumers are still waiting anxiously.

Reporter's notes

Why did everyone fight in the battle against counterfeiting?

In the process of investigating the sale of "Star Sports franchised stores", the reporters have obtained a screenshot of the dialogue between sellers and consumers.

In the dialogue, the seller said it had withdrawn from the Taobao mall, and quite arrogantly said, "the 16000 yuan margin has been deducted, Taobao can't take me!" for such a seller, Taobao also has suffering words.

In order to make the most of it, Taobao has also tried to improve the technology service fee and raise the margin way, so as to enhance the Taobao shop's entry threshold and get rid of the troubles of fake goods, parallel imports and inferior services, but it has triggered attacks on small and medium-sized businesses.

It is doubtful that manufacturers and business law enforcement departments should be indignant and hate this kind of shops, but now they are unwilling to take the lead.

A while ago, CASIO and Tissot rose up, and the anger was a fake event, which made consumers scream.

While Nike, Adidas and other manufacturers face flush with fake shoes on the market, they are blinking and unwilling to provide direct help to consumers. The law enforcement departments of industry and commerce also seem to be "irrelevant to themselves and hang on high".

The regular "joint crackdown" that has been exposed to the media has been uplifting for us. How can everyone shrink from the battle against thousands of consumers?