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Who Escorts &Nbsp For Online Shopping Consumer Rights? Legislation On Online Shopping Is Imminent.

2011/12/19 10:06:00 12

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First, let's talk about the Internet.

Shopping

Topic.

Without going out, we can easily buy things. Such a simple and convenient way to make online shopping become more and more common in our daily life, but the problem has also come, because online shopping is different from the traditional face-to-face, hand in hand delivery method. Once there are problems, it is not difficult for consumers to safeguard their rights.

When online shopping has gradually entered the homes of ordinary people, "virtual world"

consumption

The protection of rights and interests is also becoming more and more troublesome.

There are quite a number of consumers who have bought fake goods, placed orders, and easily returned orders.

In addition, the seller's delay in delivery, the discrepancy between the object and the picture, the lack of gifts, the failure to perform after-sale services and so on, also caused everyone to have a headache.

[Nanning citizen Mr. Wu: buy a pair of Anta, you look good on it. Actually, I bought it back.

High imitation

Product.

]

When the arrival of the goods is not satisfied with the use of discomfort, everyone can think of is to find the seller back, but often when it comes to goods replacement, the seller immediately changed his face.

[Nanning citizen Mr. Wu: Recently, I bought a router. I used to have some problems with it, and I often dropped it. Then I coordinated with the seller and said that he wanted to change it. Then his service attitude was not good enough, he spoke very stiff, but he did not change it later.

]

Because consumer shopping evidence is insufficient, in addition to the remittance slip, or the seller's paction record, there is no other shopping voucher, and the remittance note can not specify the function and type of the commodity.

The seller pays no attention to it. There are thousands of injustices in the hearts of consumers, and there is no way to complain. There is a sense of powerlessness in fighting cattle.

In addition, because of the virtual nature of online shops, it is difficult for the industry and Commerce Bureau to come to solve problems.

Besides, there are no formal laws and regulations to support consumers. Whether consumers can succeed in safeguarding their rights or not depends on luck.

[Ms. Huang of Nanning: a refund is successful, but I can't afford to refund myself.

I think it's rather troublesome, right? It's very troublesome.

]

As the saying goes, without rules, Cheng Fangyuan, the healthy development of online shopping needs government departments to create an environment and escort them.

In fact, the relevant departments have taken action.

In June 1st last year, the State Administration for Industry and Commerce officially announced the Interim Measures for the management of Internet commodity pactions and related services. For the first time, the whole process and links of online commodity trading and related services were standardized. The real name system was launched by individuals online. It can be said that this "open door legislation" has played a great role in promoting, but on the whole, to solve many problems arising from online shopping, it is still necessary to go deep into legislation.

In the past few days, Dangdang has been operating continuously due to operational errors. Following the cancellation of the order of "1 yuan ADI shoes", less than a week later, Dangdang made a $110 phone with an original price of 1100 yuan. In August 9th, Dangdang once again cancelled the "50 yuan" order of the original price of hundreds or even thousands of Yuan sets of children's books. The reason was "manual entry errors".

In fact, Dangdang's Oolong incident is not an example. In 2010, the excellent network was exposed to a price of 500 yuan mobile hard disk priced at 118 yuan. After the price error was found, the order was deleted. The Jingdong broke out the "kitchen knife door", marking the price of the king pocketing knife set, causing tens of thousands of orders in the consumer group.

In addition to these disputes caused by the Oolong incident, there are not a few cases of infringement on online shopping, the sale of fake commodities, fraud and so on.

According to the statistical report on Chinese group buying in August 2011 released in September 22nd, the total sales volume of the group buying websites in August exceeded 1 billion 250 million yuan, a record high, but at the same time, 300 websites failed in that month.

In the collapsed group buying website, many of them were sold out of the market by price deception and fake and shoddy products.

Unfortunately, at present, our country's legislation on online shopping is very few. There is only a temporary management method of Internet commodity paction and related service behavior. When consumers want to protect their rights, they can only solve the online shopping disputes through traditional laws such as contract law, consumer rights protection law and product quality law.

In addition, in the online shopping supervision, it is only the mutual supervision between the buyer and the seller, and there is no third party supervision organization independent from the buyer and seller. This is a hidden danger for the online shopping market's non-standard.

In this regard, some experts have suggested that in order to solve the problems arising from online shopping, besides strengthening the supervision of the third party payment institutions, it is imperative to strengthen the legislation of e-commerce.

I read a report before that the scale of online shopping pactions this year is expected to exceed 770 billion yuan.

Such a large market, at present, our country has no formal laws to regulate, it is indeed a problem.

Recently, however, there was a news saying that by the end of next year, this situation is expected to be changed.

Two days ago, a piece of news was reported. Chang Xiao Cun, director of the market order Department of the Ministry of Commerce, said that the Ministry of commerce is currently drafting the online shopping regulations and will strive to be included in the next year's legislative plan.

Before that, Yao Jian, spokesman of the Ministry of Commerce, also said that the Ministry of Commerce will establish a long-term mechanism for online shopping supervision on the basis of special actions.

First, [to carry out the legislative work in the field of online shopping], regulate the healthy and orderly development of online shopping through legal means.

The two is the introduction of "online shopping commodity distribution service specification", to regulate and guide the related business activities of online shopping.

The three is to strengthen the responsibility of the organizers of the online shopping platform. It requires the online shopping platform to establish trademark, patent and brand inquiry system, and strictly enforce the online sellers and commodity market access system.

The four is to build the "information platform for the regulation of the national online commodity trading", and gradually establish the real information and credit records of all website sellers.

The two messages came out and got support from many people immediately.

[Nanning citizen Xia: if there is a guarantee from third parties, it may be a better way for consumers.

]

Many consumers believe that the online shopping platform providers should technically improve the third party payment platform like Alipay and fortune Tong.

In the paction process, we should provide consumers with formal invoices, three package vouchers, and electronic paction documents and other paction evidence.

In addition, consumers also believe that, compared with these rights and interests, the legislation will be better if it focuses on prior protection, and urges the online shopping platform providers to check the source of the purchase, standardize the access system, and keep the defective sellers and goods outside the door.