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Consumers Buy Inferior Leather Shoes And Are Hard To Return.

2011/12/29 10:08:00 12

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Luoyang people Zhang said that her new leather shoes wore out for 3 days, and when they asked for business, businessmen said they could change shoes, but they should deduct 20% of their shoes as depreciation fees.

Ms. Zhang said that on the evening of 15, she bought 359 pairs of leather shoes for a husband in a men's clothing store in the pedestrian market of Shanghai market. When she bought it, the clerk told her that the shoes were all leather.

But her husband only wore 3 days to find many problems: leather shoes on the front surface of leather, rubber around the shoes, the heel also deformed.

23, Miss Zhang took the shoes to businesses, hoping to change them.

leather shoes

Manufacturer's question, let her leave the shoes in the shop first, waiting for the manufacturer's reply.

On the 27 day, Miss Zhang came to the store again after receiving the call from the clerk.

Clerk

You can change her shoes, but you need to deduct them.

Shoes

20% (70 yuan) as the depreciation cost of leather shoes.

Ms. Zhang thinks, the leather shoes that new buy wears 3 days bad, this should be the quality problem of leather shoes, why should consumer bear depreciation cost?

Businessmen believe that the problem of shoes is caused by Zhang's husband in the process of wearing, not a quality problem, but Ms. Zhang insists that the quality of leather shoes is a problem.

Finally, businessmen and Ms. Zhang agreed that merchants should take back their shoes and issue a shopping coupon of 359 yuan for Ms. Zhang. She can take the coupon again in the same store.

For this reason, the reporter interviewed Guo Zhen, deputy director of the Jianxi industrial and commercial bureau, Shanghai market industrial and commercial bureau of the city Bureau of industry and commerce. He said that it was wrong for Ms. Xiang Zhang to ask for depreciation charges. From 15 to 23, Ms. Zhang did not buy leather shoes for more than 15 days. According to the relevant regulations, merchants should be responsible for repairing or exchanging goods.

Guo Zhen said that according to the "Provisional Regulations on leather shoes of Henan province" "three packages", if the quality of leather shoes is sold, they can be returned within 7 days, and the sellers will refund the shoes one time at the invoice price. The seller can repair or replace the goods within 15 days, and the cost is borne by the seller.

In addition, if there are still quality problems after two maintenance, consumers may ask for a refund, but they must bear a certain depreciation charge.

Leather shoes priced at $301 to $500 have a daily depreciation rate of 0.3%.