Ten Typical Case &Nbsp; Warning Consumer Trap.

Reporters learned from the Futian District Consumer Council recently that the society will conscientiously perform the functions of social supervision this year, earnestly safeguard the legitimate rights and interests of consumers, receive 3021 complaints throughout the year, and recover 11 million 60 thousand yuan of economic losses for consumers. Not only the daily consumer mediation work has been widely recognized by consumers, but also the complaints from the foreign guests during the Universiade have been affirmed by the municipal Consumer Council. On the morning of December 27th, the Futian District Consumer Council formally released ten typical cases in 2011 to the media. According to the disclosure, more than 3000 sessions will be accepted from the whole year. consumption In the complaint, ten universally representative and typical cases were selected and restored. Complaint Events, analysis of mediation process, comments on consumer cases, with a view to remind consumers of the role of consumers.

[case 1]

Invoice not yet Standard name

Three bags are on sale.

In June 13, 2010, Mr. Bai bought a HP laptop in Huaqiang North. In September of this year, the computer keyboard could not be used normally. Mr. Bai went to the HP Gold Service Center for a warranty, but refused to write the word "HP" on the invoice for two words. In mediation, the center first said, "no invoice or loss" can only be "two months after the date of the factory is postponed for maintenance", and then refused to be repaired on the grounds that the computer could not prove that it was a personal use. The Consumer Council thinks that the time of computer production is March 20, 2010. According to the three package of the state, although the whole machine has passed the warranty period, the warranty period of the main parts has not exceeded two years, and there are no provisions on the user in the three package regulations. Finally, the center agreed to provide consumers with free maintenance.

[comment] Mr. Bai's computer got a free maintenance opportunity, but businesses did not fully fulfill their obligations. It can be seen that when buying goods, especially electronic products, consumers must let dealers write the names, models, amounts and dates on the invoices, and seal them with effective seals, so as to avoid unnecessary disputes in the future.

[case two]

Online shopping private transactions

It is hard to claim when it is in holiday.

Miss Yang buys a cell phone through a shop on a network platform. In order to get more concessions, Miss Yang agreed to pay privately and chose cash on delivery. When Miss Yang received payment, she found that the cell phone was a fake. When she contacted the business again, the phone was no longer answered. Because Miss Yang and her family members in private transactions, the third party platform can not be punished, the Consumer Council can not conciliation.

[comments] online shopping should be paid through third party platforms, and private transactions with merchants should not be allowed. Payment should also be maintained at the same time.

[case three]

Unverified responsibility

Double compensation cost

Miss Lin enrolled in a 9 day tour of a classic Russian gold ring organized by a travel agency, with a total of six yuan and a total of 53800 yuan. At the time of departure, the travel agency did not do well in Miss Lin's formalities, which led to her not being able to travel alone. Afterwards, she offered compensation to the travel agency, and the other party was willing to take the responsibility, but said it was unable to compensate. In the mediation, the travel agency indicated that only 9600 yuan could be returned, because the complainant was also responsible. His identity card was very similar to the passport, causing the operator to mistake it. The Consumer Council considered that the travel agency did not seriously verify the documents, and the responsibility was not in the consumer. Afterwards, one of the customers remained at the pier, and subsequent services were not in place. Eventually, the travel agency doubled the cost of the tour.

[comment] the mistakes made by the operators in the specific operation and the attitude they held afterwards show that the professional quality of some travel agencies is not mature enough, and the service consciousness of the managers needs to be improved.

[case four]

Damaged dry cleaning clothes

Responsibility is difficult to distinguish.

Miss Xu took a 2700 yuan down jacket to a dry cleaner's dry cleaning and found that the lining coating had been damaged. When asked for compensation, the dry cleaning shop only agreed to return the laundry fee to 40 yuan. Miss Xu said that the lining of the down jacket had thermal insulation coating, and the damage would affect the warmth retention effect. The laundry believes that the wearing of the cloth will also wear out, not entirely due to washing. Finally, through the negotiation and consultation between the laundry and the down jacket dealer and manufacturer, the manufacturer agreed to replace an equal value down garment for the consumer.

[comment] operators charge fees and provide corresponding services. For consumers and laundry, precious clothes should be cleaned before they should be noted, so that their interests are not compromised.

[case five]

Online registration Tour

Beware of being deceived.

A group of six people from Xuzhou has signed up for a four day tour of Hong Kong and Macao by a travel agency in Shenzhen. The registration fee is 18000 yuan. Mr. Han and others did not have Hong Kong and Macau passes, but they were told to pass passports. After successful clearance in Hongkong, it was repatriated by Macao police. Finally, it took a train from Hongkong to Guangzhou and then flew back to Xuzhou. Later, Mr. Han was refused when he returned the relevant fees that did not happen. After the travel agency confirmed that there were criminals to counterfeit the name of the travel agency, through online registration to deceive consumers.

[comment] there are several complaints about cheating consumers in the name of formal travel agencies. Basically, the members of the delegation are mainland consumers. Illegal operators often use the legal documents to pass the bait, causing tourists to be temporarily off the hook, and the cost of unfinished travel can not be recovered.

[case six]

Driving schools only collect money.

But they don't arrange school buses.

In a driving school, Mr. Zou paid 3380 yuan to sign up for a learner's car. The other Party promised 1 months' theory and 4 to 6 months' driving license. However, the driving school has not made a school bus arrangement, and the promise of final examination has not been fulfilled. Consumers repeatedly asked for a refund. In the mediation, the driving school official will solve the problem directly with the consumers, but he still has to deal with the matter. It is also understood that the driving school in the agreement promised 3 months to get the card impractical. However, it is impossible to arrange the time to learn the car.

[commented] the driving school has been repeatedly complained by consumers this year, such as failing to arrange student examinations for a long time, failing to return money when dropping out of school, and even letting trainees pay for fuel. This kind of complaint disputes occurs and is difficult to solve. The main reason is that the driving school has a lot of defects in its operation and management, and is suspected of illegal operation.

[case seven]

The purchase contract is different.

Mediation results vary.

Mr. Liu bought a set of 2002998 yuan houses in Longgang district. Sales staff said mortgage interest rates to float 10%, consumers must pay 50 thousand yuan deposit in advance to see the house. Mr. Liu paid the deposit by credit card, and signed the "Shenzhen real estate subscription book" and the supplementary agreement with the developer. Mr. Liu learned that mortgage interest rates to float 15% after the developers believe that the existence of deception, asking for a refund deposit.

Mr. Zhao signed a purchase agreement with the Sales Office of the developer, and paid a deposit of 50 thousand yuan. After consultation, he found that he could not afford the interest on bank loans, and he put forward an agreement to terminate the deposit and ask for a refund.

After mediation, Mr. Zhao only signed a common purchase agreement with the developer, and did not sign a formal real estate subscription book. The developer agreed to return the deposit. Mr. Liu and developers signed a formal real estate subscription book, there is no sufficient reason for the refund of the deposit, developers do not want to accept mediation.

[comment] the contract between the consumer and the developer is different, and the legal effect is different. Mr. Zhao signed an appointment contract for the purchase of the house. The contract did not determine the rights and obligations, and the developer agreed to return the deposit. Mr. Liu signed a formal real estate subscription book, when there is a dispute, developers will not easily refund.

[case eight]

Receivables from training institutions

Delay in opening classes

Miss Yang enrolled in the educational institution for her son to learn English. The registration fee is 12980 yuan and 7060 yuan free of charge. After signing up, Miss Yang made a withdrawal from school because she could not start the class on time. Educational institutions claim that the number of enrolment is relatively low, and that it is not possible for them to start. The Consumer Council believes that the training party can not start the class on time, which is a breach of contract. The trainer finally returned Miss Yang's full tuition fee.

[comment] some institutions that do not have the qualification to run schools have recruited students to hold various training courses, and the fees are less than several thousand yuan, and several tens of thousands of yuan. The Futian District Consumer Council has received more than 100 complaints this year, and the defendant has always shirk no refund for various reasons. When choosing a training institution, consumers should know the qualifications of each other and read the relevant articles carefully when signing the contract.

[case nine]

Businessman's oral promise

Contract for car purchase

Ms. Wang bought a BMW car for about 500000 yuan, and the company promised to give insurance, car film and other items. Afterwards, Ms. Wang calculated that the sum of the total amount of the bill was 20 thousand yuan less than the total cost it paid, so she suspected that the business had secretly collected insurance, film and other charges. The Consumer Council investigation found that all kinds of oral commitments before the purchase of the car were not written into the contract, so they had the obligation to give reasonable answers to the overcharged fees. Eventually, merchants agreed to return all the overcharged fees.

The complaints about automobiles are increasing year by year, many of which involve contractual disputes when buying cars. In order to avoid liability, businesses often use their brains to replace the deposit with the "deposit", do not write the date of delivery, and do not write the contract to the product. If they fail to deliver the car on time, they have no contractual obligation to shirk the contract.

[case ten]

Group buying Beauty Set

Cheated nearly 30 thousand

Ms. Zhou ordered 58 yuan Lizi beauty set in the handshake net and went to the Merlin shopping mall to receive beauty service. A master of Qigong called Liang Zi said it could treat Ms. Zhou's inflexible leg and the original price was 198000 yuan, which now costs only 29800 yuan, while distributing 50 thousand yuan treatment box. Ms. Zhou was lobbying heart, and finally a one-time payment of 29800 yuan plus 100 yuan red envelope. However, the qigong master did not see the three treatment for Ms. Zhou. During the period, the beauty salon made 13 times of adjuvant treatment for Ms. Zhou, saying that if he needed further treatment, he would pay again. During the mediation, the beauty salon refused to refund the money on the grounds that the consumer had accepted the service. Later, it was claimed that it had nothing to do with the beauty salon and refused to accept conciliation.

[comment] because Ms. Zhou did not sign a written agreement with the accused party, the defendant had not accepted the oral promise and the complaint was difficult to mediate. Similar complaints about online group buying are common, such as beauty, dining, photography, and the fact that advertising does not conform to reality. Consumers need to keep sober minded and rational consumption when choosing online shopping.