Seven Details Of Answering Phone Calls

(1) an important first sound.

When you call a unit, if you connect it, you will be able to hear the friendly and graceful greeting of the other party. Your heart will be very happy, so that the dialogue between the two sides can be carried out smoothly. impression 。 If you pay attention to your behavior on the phone, you will leave a different impression on the other person. Similarly, "Hello, this is XX company". But the voice is clear, melodious and articulate, leaving a good impression on the other side, and the other party will have a good impression on its unit. So remember that when you answer the phone, you should have the sense of "representing the unit image".

　　 (two) be happy.

Keep a good mood when making a phone call, so that even if the other person can't see you, you will be infected by the cheerful tone and leave a good impression on the other person, because facial expression can affect the voice. change Therefore, even in the phone, we should take the mentality of "looking at each other" to deal with it.

(three) a clear and clear voice.

You must not smoke, drink tea or eat snacks during the phone call. Even if you are lazy, the other person can "listen". If you are bent on your chair when you call, your voice is lazy and listless. If you sit upright, your voice will be pleasant and vibrant. So when you call, even if you can't see the other person, you should regard it as your partner's eyes and pay attention to your posture as much as possible.

(four) quick and accurate answer.

With the busy business of modern staff, there are always two or three phone calls on the table. When you hear the phone ringing, you should pick up the receiver accurately and quickly, preferably within three tones. The phone rings for about 3 seconds. It's impolite to wait for a long time without a phone call or to keep the person waiting. The other person will be very impatient when waiting, and your unit will leave him with a bad impression. Even if the telephone is far away from you, when there is no other person nearby, you should pick up the receiver with the fastest speed. This attitude should be owned by everyone. This habit should be cultivated by every office worker. If the phone rings five times to pick up the microphone, you should apologize to the other person first. If the phone rings for a long time, pick up the phone just "hello", the other will be very dissatisfied, will leave a bad impression on the other side.

　 (five) record carefully and clearly

Always keep in mind the 5WIH skills. The so-called 5W1H refers to when When is Who, who is Where, where What is, why Why is HOW. These data are very important in the work. Calling and answering the phone are of equal importance. Telephone records should be concise and complete, depending on 5WIH skills.

(six) understand the purpose of calling.

The phone calls during work hours are almost all related to work. Every phone call is very important and must not be perfunctory. Even if the person you are looking for is not there, you must hang up the phone only if you are not there. When you answer the phone, you should also try to ask the reason as far as possible and avoid any mistake. First of all, we should understand the purpose of each other's calls, such as we can not. Handle It should also be carefully recorded and politely seeking the purpose of the other party's call, without delay and winning the favor of the other party.

(seven) courtesy before hanging up the phone.

When you end the phone conversation, you should always ask the person on the phone to ask for it. Then you can say goodbye to each other, say goodbye, and hang up the phone. Don't hang up the phone just after you finish talking.