Twelve Principles Of Business Etiquette

First, maintain image.

stay international intercourse Among them, people generally pay close attention to the personal image of the object of contact, and attach great importance to following the standard and proper way to shape and maintain their personal image. personal image It has attracted much attention in international communication.

In foreign affairs, everyone must keep an eye on his image at all times, especially to maintain his first impression of a foreign friend on a formal occasion.

The composition of personal image mainly includes six aspects. They are also called the six elements of personal image.

First, appearance. Appearance It refers to the basic appearance of a person's body.

Second, expression. Expression is usually a person's facial expression.

Third, manners. Behavior refers to people's body movements.

Fourth, clothing. Clothing is a general term for clothing and jewelry worn by people.

Fifth, conversation. Conversation is a person's utterance.

Sixth, it's about dealing with people. The so-called "dealing with people" refers to the performance of getting along with others, that is, the attitude of being a person.

Two, neither humble nor overbearing.

Being neither humble nor overbearing is a basic principle of foreign etiquette. Its main requirement is that every person must be aware of himself in the eyes of foreigners when he participates in international exchanges, representing his country, representing his own nation and representing his own unit. Therefore, its words and deeds should be calm and decent. In the face of foreigners, they should not be afraid of inferiority or low self-esteem, nor should they be arrogant and arrogant.

Comrade Zhou Enlai once asked our foreign personnel to have a high degree of socialist consciousness. With a firm political stand and strict organizational discipline, in any complex and dangerous situation, he is loyal to the motherland and even sacrifices himself to safeguard national interests and national dignity. " Comrade Jiang Zemin pointed out that foreign personnel must "be able to identify directions in a changeable situation, stand firm in complex struggles, stand up in a great atmosphere, abide by discipline in all environments, and be loyal to the motherland in all circumstances, safeguard the interests and dignity of the country, and embody the spirit of the Chinese people". These specific requirements should be the code of conduct for all foreign personnel in China.

Three, seek common ground while reserving differences.

First, how should we treat the differences between Chinese and foreign etiquette and customs?

Second, what kind of etiquette should be observed in international communication?

First of all, differences in etiquette and customs between China and foreign countries should be recognized.

Moreover, in foreign affairs, for similar differences, especially the differences between etiquette and customs between our country and the host countries, it is important to understand, rather than judge the right and wrong, identify the pros and cons.

Which etiquette is good for international communication? Generally speaking, there are basically three main feasible methods at present.

One is "I am the main". The so-called "I take the lead" means that domestic etiquette is still basically adopted in foreign affairs.

Second, it is "the other side". The so-called "concurrently with the other side", that is, in the Sino foreign relations basically adopts the national etiquette at the same time, properly adopts some existing etiquette in the host country where the contacts are located.

Third, it is "seeking common ground while reserving differences". The so-called "seeking common ground while reserving differences" refers to the most feasible way to reduce troubles and avoid misunderstanding in foreign affairs. It is to understand and respect the etiquette and customs of the countries where the contacts are located.

Four, do in Rome as the Romans do

"To do in Rome as the Romans" is one of the basic principles of foreign etiquette. Its implication is: in foreign affairs, to truly respect the object of communication, we must first respect each other's unique customs and habits. The reason why we must conscientiously observe the principle of "do in Rome as the Romans" is mainly due to the following two reasons.

One of the reasons is that the country has formed its own religion, language, culture, customs and habits for different countries, regions and nationalities throughout the world, and there are different degrees of difference. Such a situation of "ten winds and different winds" is not transferred by human subjective will. It is also difficult for anyone in the world to strive for unity.

The two reason is that it is easy to promote understanding and communication between Chinese and foreign parties in foreign affairs. It is helpful for us to express our goodwill and friendship to foreign friends better and appropriately.

Five, abide by the agreement

As one of the basic principles of foreign etiquette, the so-called "abide by the Convention" principle means that in all formal international exchanges, all commitments must be conscientiously and strictly observed. Be sure to count your words. Promise must be fulfilled. Appointments must be arranged as agreed. In all the formal arrangements concerning time, we need to abide by it. In foreign affairs, we must truly abide by the Convention. For the ordinary people, we must do our best in the following three aspects and strictly demand ourselves. First, in interpersonal communication, promises must be discreet. Second, we must conscientiously abide by the agreements we have made. Third, in case of an irresistible factor resulting in a unilateral breach of contract or difficulty, it is necessary to inform the parties concerned as early as possible, explain it faithfully, and apologize to the other party seriously, and take the initiative to bear certain material losses caused by the rules and practices.

Six, enthusiasm and degree

"Enthusiasm and measure" is one of the basic principles of foreign etiquette. Its implication is to show people not only to be enthusiastic and friendly when they participate in international exchanges, but also deal directly with foreigners. More importantly, we should grasp the specific attitude of hospitality and hospitality. Otherwise, it will backfire.

The Chinese people should abide by the basic principle of "enthusiasm and measure" in foreign affairs. The key is to master the following four aspects.

First of all, we need to be concerned about the degree of concern.

Second, we should make "criticize".

Third, we must make "distance".

In foreign affairs, the normal distance between people can be roughly divided into the following four categories, each of which applies to different situations.

One is private distance, and its distance is less than 0.5 meters. It only applies to family members, lovers and intimate friends. So some call it "intimate distance".

Second, social distance. The distance is more than 0.5 meters, less than 1.5 meters. It is suitable for general social intercourse, so it is also called "regular distance".

Thirdly, the etiquette distance. Its distance is more than 1.5 meters, less than 3 meters. It applies to conferences, speeches, ceremonies, ceremonies and interviews, which is meant to show respect for the objects of communication.

Fourth, it is public distance. Its distance is 3 meters away, and is suitable for getting along with strangers in public places. It is also called distance.

Fourth, we should make "behave with measure". It is necessary to pay attention to the following two aspects in the process of foreign affairs.

First, do not use any action that is intended to show enthusiasm.

Two, do not adopt uncivilized and impolite actions.

Seven, don't be too modest.

The basic implication of the principle of not having to be too modest is that, when it comes to self evaluation in international communication, although we should not blow our own trumpet and flaunt ourselves blindly, we must never be too humble, self depreciating, self belittling, and overly modest and polite to foreigners.

Eight, not for the first time.

The so-called "unsuitable first" principle is also called "no first" principle by some people. Its basic requirement is that in the course of foreign affairs, when faced with a situation that is difficult to deal with or hesitant about, or does not know how to do it well, if possible, the wisest way is to try not to rush to take action, especially not rush to take the lead and take the liberty to act. That is to say, if possible, in the face of such a situation, we may as well not take action at first, then take a closer look at the actions of the people around us and take concerted action with them.

The principle of "unsuitable first" has two implications. On the one hand, it requires people to avoid taking any action as far as possible when it is difficult to determine how to act. On the other hand, it requires people not to know what to do and how to act. It is better to observe some other people's right practices first, then imitate them, or be consistent with the overwhelming majority of those present.

Nine, respect privacy.

In the course of foreign affairs, Chinese people must strictly abide by the principle of "respecting privacy" as a foreign etiquette. Generally speaking, in international communication, the following eight aspects of personal problems are regarded as personal privacy by overseas people.

One is income and expenditure.

The second is age.

The third is love and marriage.

Fourth, it is healthy.

Fifthly, the home address.

Its six is an experience.

The seventh is faith politics.

Its eight is what is busy.

To respect the right of privacy of foreign friends, we must first consciously avoid these eight aspects when we talk to each other. In order to facilitate memory, they can also be referred to as "personal privacy eight no questions".

Ten. Ladies first

The so-called "ladies first" is an important principle of etiquette recognized by the international community. It is mainly applicable to adult heterosexual social activities. The implication of "ladies first" is that every social occasion, every adult man, is obliged to take the initiative to consciously act on her own, respect women, care for women, care for women, care for women, protect women, and do everything possible to solve problems for women. If the man's carelessness makes her fall into an awkward and difficult situation, it means a man's dereliction of duty.

The principle of "ladies first" also requires that all men should be treated equally in respect, care, consideration, concern and protection of women.

Eleven, cherish the environment

As one of the main principles of foreign etiquette, the main idea of "caring for the environment" is that in everyday life, everyone has an obligation to consciously cherish and protect the environment in which human beings live.

In foreign affairs, the reason why we should specifically discuss "caring for the environment" is not only because it is the basic social morality that people should have, but also on the international stage. It has become one of the focuses of public opinion.

There are two points that need special attention when dealing with international contacts.

First, we must understand that the awareness of "caring for the environment" is far from enough. More importantly, practical action is needed.

Second, when dealing with foreigners, we should be self disciplined and strict in self-discipline. Specifically, Chinese people need to pay more attention to details in "loving the environment" in foreign affairs, and they can be divided into the following eight aspects.

First, do not damage the natural environment.

Second, do not abuse animals.

Thirdly, public property must not be damaged.

Fourth, do not hang up personal belongings.

Fifth, do not throw litter.

Six, do not spit everywhere.

Seventh, do not smoke everywhere.

Eight, no noise can be produced arbitrarily.

Twelve. Take the right as the honour.

In formal international communication, in accordance with international practice, when many people are arranged side by side, the most basic rule is right high left low, that is, the right is the upper, the left is the lower; the right is the respecting, the left is the inferior.

As far as political consultation, business contacts and cultural exchanges are concerned, such as small personal contact and social intercourse, it is generally applicable that the right and the subordinate should be identified and arranged in a specific position.