Shoes And Clothing Shopping Disputes

More and more festivals. Preferential promotion There is a continuous flow of activities; on the other hand, disputes arise between consumers and businesses in the process of consumption.

With the arrival of the March 15th consumer rights day, many consumers recently sent a telegram to our newspaper to tell consumers about all the consumer disputes they had ever encountered, hoping to wake up the consumers later. At the same time, 12315 of the staff are especially reminded of the frequent complaints in supermarkets, department stores, home appliances stores and other consumer places, hoping that consumers will stay more alert when shopping.

　　 [supermarket consumption]

The price is not in conformity with the closing price. Keep the small ticket.

Case: a calculator with a price tag of 24 yuan, was charged 63.9 yuan at checkout time; a package of dumplings with 25 yuan in price, pork and Chinese cabbage, and 26 yuan after checkout; a box of long tail clips priced at 6 yuan, and 19.9 yuan after checkout. Similarly, the "price tag does not match the closing price" is the most frequently encountered complaint in supermarkets. For this reason, some businessmen explained that this was due to the failure to change the price tag in time, and sometimes because the consumers did not see clearly the price tag, resulting in misunderstanding.

Analysis: Zhangzhou Price Bureau Price complaint hotline 12358 staff said, there are two possible problems, one is malicious, one is due to negligence of work. Generally speaking, the problem of supermarket consumption is usually the latter.

According to the introduction, commodity manufacturers adjust prices, but the supermarket's billing system is not synchronized, and there will be more charges. If consumers encounter such a situation, they can choose to return the goods, or they can ask the supermarket to compensate for the difference. If the goods are placed and barcodes are not right, consumers should be mistaken. In principle, they are also responsible for the supermarket.

Reminder: consumers should see clearly the price tag when buying, identify whether their bar code is consistent with the purchased goods, and careful consumers may use the mobile phone to take the price tag and leave the bottom. Secondly, check the checklist carefully when you check out and reserve the small ticket. If you encounter the "price gate", you can call 12358 to make a complaint.

At the same time, Zhangzhou Price Bureau A reminder was also made in the near future that all kinds of operators must clearly mark the prices of goods and services.

　　 [Department Store consumption]

The quality of shoes is returned within the time limit.

Case 1: Xiao Chen went to school in the field. When he was in the summer vacation, he bought a pair of sneakers at a shopping mall in Zhangzhou. When he took delivery, he did not open the shoe box and checked it again. After a semester, Xiao Chen returned to Zhangzhou, hoping that the department store could change shoes for him. However, due to the expiration date of the shopping mall's replacement, Xiao Chen missed the opportunity within 30 days when the merchandise was sold out.

Case 2: Xiao Huang bought a pair of shoes at Yanan North Road night market. After buying it, he found that he was two yards larger than the 36 yards he asked for, so he returned to ask for a refund. However, the sales staff of the store believed that Xiao Huang had tried it on before buying and felt that it was appropriate to buy it. After 12315 staff coordination, Xiao Huang paid 5 yuan to replace the appropriate number of shoes.

Analysis: 12315 complaints desk often receives complaints about new shoe degumming. After the investigation, some complaints were facts, partly due to the fact that the consumers wanted to return the goods and they were artificially removed. Because there are no specific provisions in the "three package", many businesses are reluctant to return the goods.

Reminder: Zhangzhou Xiangcheng District 12315 complaints desk staff said that within a month after purchase, the new shoes that were not worn can be replaced by two shoes with different sizes and two styles. In three months, they can be replaced by opening, opening, breaking, breaking, breaking and helping feet. If merchants do not return the goods, they can make a 12315 complaint.

　 Avoid cheap, fake, prizes and prizes.

Case: Mr. Li bought a dress in a shopping mall, and the girl at the desk gave him a ticket to remind him that he could collect the bracelet free of charge by the small ticket to the jewelry counter of the shopping mall. When Mr. Yang received the bracelet at the jewelry counter, he was also told that he had the chance of free raffle.

Mr. Li drew out a lottery ticket and scraped it off. The salesperson said it was the first prize and told the prize that he wanted to pay for the jewellery, but he could enjoy a 85% off discount. Mr. Wang picked up a silver chain and a pendant, and finished 780 yuan after the discount.

Later, Mr. Li found that many other people were lucky enough to win the prize, and the salesperson's remarks were exactly the same as what he said. He suspected that the other side was a fake prizes, so he made a complaint by calling 12315.

12315 of the staff on-site verification, found that the counter suspected of false prizes sales, has filed for investigation, fined, and ordered the rectification.

Reminder: some jewelry counters sell fake prizes in the name of shopping malls. Once consumers find them, they can call 12315 immediately for reporting. Consumers may refer to some provisions on the prohibition of unfair competition in prizes sales activities.

The staff of 12315 complaints desk in Xiangcheng District reminded consumers to be rational and not to believe in similar prize sales.

　　 [dry cleaners consumption]

Dry cleaning is easy to dispute and try to spot inspection.

Case: Ms. Wu put her coat in dry cleaner's dry cleaning, retrieved her clothes and found a hole in her clothes, so she went to the dry cleaners to negotiate, but the other side refused to pay any compensation. Ms. Wu made a complaint by calling 12315.

Zhangzhou Xiangcheng District 12315 complaints desk staff pointed out that according to the relevant provisions of the "consumer protection law", operators due to improper management, improper operation and other causes caused damage to the laundry, damage, should be responsible for claims.

Reminder: Zhangzhou Xiangcheng District 12315 complaints desk staff said that some dry cleaners to reduce costs, the use of low price detergent or water washing instead of dry cleaning. Some practitioners do not have professional training, and do not know much about professional processes such as process operation and identification of clothing materials, which may lead to improper operation or even clothing breakage. Therefore, consumers should try to check on the spot to retrieve their clothes in order to protect their legitimate rights and interests.

　　 [household appliances consumption]

　　 After-sale service Store hidden worries and purchase qualified products.

Case 1: Mr. Wang bought a water heater at a shopping mall in Zhangzhou, and found that after the installation of the water heater, the water temperature was not enough after the heater was heated.

Helpless, Mr. Wang made 12315 complaints and asked for help. According to 12315 of the staff involved in the incident, they and Mr. Wang opened the heater button of the water heater for an hour, and the result showed that the water temperature had been fluctuating around 50 degrees Celsius, which was obviously inconsistent with the product promise. The test proved that the merchant changed the goods for Mr. Wang.

Case 2: Mr. Lin's household washing machine has broken down for more than a year, and the warranty personnel found that the main board and circuit board had animal excrement. Because the mainboard warranty period was a little longer, Mr. Lin thought that during the warranty period, the failure was caused by animal behavior, rather than human factors, and should not be paid. The two sides had an argument. 12315 of the staff said that although it was animal behavior, it was human factor, and Mr. Yang really had to pay for it himself.

Reminder: the theme of this year's 12315 is consumption and safety. 12315 make the following reminders and suggestions: first, choose the enterprises with legitimate business qualifications, because small appliances are durable goods that are used for a long time, consumers should choose well-known brands and ask for shopping tickets or valid vouchers. Two, pay attention to the market information released by functional departments, understand the quality of goods and choose the best ones; three, try to buy 3C certification marks, certificates, symbols and instructions.

　　 Anti fence maintenance experts teach you four tips

Some people reflect that many "Shanzhai" maintenance points are under the pretence of brand appliance repair, and everywhere they are "deceive and deceive". For this reason, experts help help.

Trick One: the after-sales service telephone of the genuine appliance brand can only be obtained by two ways, one is from the official website, the other two is to call the warranty card or the user's manuals on the national sales links.

Trick two: regular household appliances brand will generally set up a unified after-sales maintenance hotline and all over the way of contact, but "cottage" maintenance generally only a single point of contact, and mostly mobile phones.

Trick three: regular household appliances brand will be registered at the 114 phone enquiry station.

Trick four: the formal home appliances brand after-sales service center only provides comprehensive after-sales service for the company's brand household appliances, but the "Shanzhai" home appliances repair point provides after-sales maintenance for many brands of household appliances on the website.