3 / 15 Focus On Consumer Rights Success

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With the gradual awakening of consumer rights awareness, consumption and rights protection have become the hottest topics nowadays.

If we have consumption, we will have rights protection. In our daily life, small to a pair of shoes and socks, large to house cars, no matter what the amount of consumption is large or small, as long as it infringes on the legitimate rights and interests of consumers, consumers should take up arms of the law and bravely safeguard their rights.

On the eve of 3 / 15, we sent multiple reporters around the theme of "consumption and safety" to write a number of consumer information and consumption cases related to consumption and rights protection, in order to further enhance consumers' awareness of rights protection, and to encourage businesses to be more disciplined and supervised more effectively, so as to make our consumption environment safer and healthier.

In our daily life, consumer safety is everywhere. The consumer complaints and reporting center of the Municipal Industrial and commercial bureau 12315 can often receive various consumer complaints. The following is a group of scenes captured by reporters.

Scene 1: Ms. Chen traveled to Shanghai through a travel agency. When she was bathing in a hotel, she broke her left arm because of the use of disposable plastic slippers which were "three no" products. At that time, emergency treatment was carried out in Shanghai.

After that, the travel agency was only responsible for its medical expenses, and was not responsible for other expenses such as delay in work, accommodation, pportation and so on. Ms. Chen complained to the travel agency about the 12315 consumer complaint reporting center of the Municipal Industrial and commercial bureau. After mediation, the travel agency paid a one-time compensation of 3600 yuan for Ms. Chen.

Lens two: Mr. Xue bought a water purifier in the modern furniture market. Unexpectedly, the water purifier leaks because of quality problems, causing the downstairs neighbor's home to be flooded, causing the skin to fall off, the elevator damaged on the corridor, and the economic losses are heavy.

Mr. Xue complained about the complaints to the 12315 consumer complaint reporting center of the industrial and commercial bureau of the city. After mediation, the dealer compensated Mr. Xue for 2000 yuan, and compensated Mr. Xue's neighbor's loss of 10500 yuan.

Lens three: Mr. Bai, the citizen, bought a set of 29000 yuan in the golden Taurus decoration market

The director of consumer complaints and reporting center of the 12315 Municipal Industry and Commerce Bureau told reporters that from last year's consumer complaints received by the center, the quality of communication equipment and communication broadband network services, clothing, shoes, electric bicycles and other household products, household electronics, electrical appliances and maintenance services, tobacco, liquor, beverages and other food products, furniture, decorative building materials and interior decoration services, commercial housing and property management services, public utilities, bancassurance facilities, catering, hairdressing, hairdressing, laundry and so on are all complaints hotspots.

Due to lack of system management, logistics express, network and TV shopping are growing obviously. And because online stores (sellers) are hard to identify and have incomplete shopping vouchers,