Guangdong Province Will Establish Online First Payment Mechanism

There are two days from 3. 15 international consumer rights day.

Qian Yongcheng, deputy director of Guangdong industrial and commercial bureau, introduced the situation of consumer rights protection in Guangdong.

Qian Yongcheng disclosed that in 2011, the Provincial Bureau of industry and Commerce investigated 84949 cases, including more than 20 thousand cases of infringement of consumers' rights and interests, an increase of 51.48% over the same period last year.

In this year's complaint, 12315 of the top 5 complaints were car and car repair, online shopping, express delivery, food and communication products.

"This year's complaint hotspots are roughly the same as in previous years. These problems have basically been included in the key work of this year's" three dozen and two construction ". In response to these complaints hotspots, we will focus on" three hits and two builds ".

Qian Yongcheng said.

Online shopping has become a hot topic this year.

"Some websites attract consumers to place orders at a low price, then delay shipment or even close down. After disputes, they are deliberately hiding their addresses because they are off-site pactions, making it difficult to find the complainant.

Even the illegal business owners have invented the name of the enterprise. The members of the law enforcement team found that the addresses were false, resulting in the failure to protect their rights.

Qian Yongcheng said that some phishing websites have decoy consumers to buy so-called low price products, and websites have waiver their responsibilities through unreasonable contracts. Consumers have signed agreements under unknowing circumstances, which has increased the difficulty of safeguarding rights.

"The right to ask for relevant information should not be damaged when the goods are returned, resulting in the right of consumers to return goods."

Online first payment mechanism will be established.

Qian Yongcheng said that in view of the weak links in the regulation of online trading behavior, the next step is to increase the supervision and consumption guidance of online shopping, and strengthen the collaboration between the local industry and commerce departments, guide the industry associations and the provincial consumers' committees to establish an online first return mechanism, clearly identify the quality problems of the products, and make sure that the businesses are in a position to claim their businesses.

Qian Yongcheng reminded consumers to pay attention to several problems when carrying out online shopping: first, to enhance awareness of prevention and to choose a large professional website that has longer network construction and high credibility, and to verify and verify the operator's information when necessary.

Two, when online shopping, we should carefully check the credit rating of online sellers. There are a lot of hype credit behaviors on the Internet sellers. We should pay attention to the historical evaluation records, and try to choose the online shops that promise 7 days for no reason to change.

Three, consumers should carefully read the description of commodity descriptions, if any problems need to be verified by operators, as the basis for future rights protection.

The four is to keep the relevant documents and records, including the confirmation.