Online Shopping Rights Become The Focus Of &Nbsp; E-Commerce Calls For "Self Integrity"

Online shopping has become a serious disaster area

The first solicitation order of our newspaper and CCTV 3. 15 2012 is "who is responsible for online shopping", which refers to all kinds of chaos in the electricity supplier industry.

According to the information collected by the 3.15 evening party group, in the field of online shopping, consumer complaints mainly focus on the quality and description of goods which are not in conformity with the description. They sell the fake and shoddy commodities in a shoddy way, and businesses disappear after buying fake goods.

It is understood that the issue of online shopping integrity has entered the view of the organizers last year, but in the end, because of "relative to public safety, online shopping and group buying are not so big as to infringe on the rights and interests of consumers".

However, this year's situation has been very different, 3.15 party leader Yin Wen said that online shopping has changed from the past new consumption mode to a consumption mainstream, but the relevant system still has defects. This year's 3.15 party will pay attention to this area.

In the light of

At present, many details of the electricity supplier industry are in the vacuum section of the state laws and regulations. However, it is gratifying that there are already a group of industry leaders in the electricity supplier industry, starting from the standardized management of themselves, calling for the "integrity" behavior of the electricity supplier industry.

The efforts of these enterprises have further promoted the standardization and pparency of the whole industry.

With the support of its own logistics system, Jingdong mall has launched a 211 time limited service on express logistics.

First of all, the first purchase of genuine goods insurance was sold for sale.

All goods sold are provided by People's Insurance Company of China with brand name genuine guarantee. As long as the goods purchased are not genuine brand names, they can receive full compensation through formal insurance claims procedures.

At the same time, they actively endorse honesty through third party verification information, such as establishing a consumer rights service station with the Shenzhen market supervision authority.

Data show that in 2011, China's cosmetics online shopping accounted for nearly 4.9% of the total scale of online shopping.

However, problems such as fake goods, parallel imports, overdue products, and price confusion are particularly prominent.

In order to protect the legitimate rights and interests of consumers, the largest online shopping platform for cosmetics online, the China bee Association, launched the "million fund first payment plan" and the "full quality, first payment" and "door-to-door return" measures.

If there is any objection to the quality and service of the goods, consumers can immediately complain to the China Consumers Association. After the complaint is confirmed, the consumers' Association will directly compensate the users' losses, and no longer need to pass the identification of Le bee net.

Wang Licheng, CEO, said that insisting on product quality and backstage service is the key to strengthen the core competitiveness of the electricity supplier. Only by improving the shopping experience and services of consumers on the basis of integrity management can we truly win the hearts of consumers.