Meilan Industrial And Commercial Announced Seven Complaints Hot Clothing, Shoes Complaints First Place

Yesterday, the Haikou industrial and commercial bureau Meilan sub bureau held a "commemorative 3. 15 international consumer rights protection Symposium", which informed the Bureau of consumer complaints in 2007. Among them, clothing and footwear complaints became the first hot spot of complaints.

According to reports, the Haikou Meilan Consumers Association received a total of 2666 complaints and telephone reports in 2007, of which 2315 cases were complaints, accounting for 39.11% of the total number of complaints reported in Haikou, accounting for 22.45% of the total amount of complaints reported in the province.

The success rate of mediation was 2278, the rate of completion was 98%, 360 cases were reported, accounting for 14% of the total number, 360 cases were investigated and 360 were handled.

In other words, at the forum, the Haikou Meilan industrial and Commercial Bureau awarded 10 units of Hainan first Department Store Co., Ltd. as an advanced unit of "12315 rights workstation", and awarded 10 comrades such as Luo Xianming to the advanced individual of 12315 rights workstation.

In 2007, the Haikou industrial and commercial bureau Meilan sub Bureau complained about the hotspots: 1. Most complaints were about consumer goods and shoes, which were closely related to consumer life. The main problems were concentrated on the rough process of shoes making, degumming, cracking, clothing fading, shrinkage and other quality and after-sales service.

2, mobile phones, PHS and other communications equipment complaints remain high.

There are many problems such as the automatic shutdown of the cell phone, the abnormal screen display, the motherboard failure, the key failure, the signal difference, the volume sound quality and so on.

3, catering services constitute the focus of 07 years of service consumption.

Restaurant health, service quality and infringement of consumer rights and shop advertising form requires consumers to carry out the minimum consumption.

4, repair and maintenance services are still easy to cause disputes, complaints are still very high, home appliances repair accounts for the bulk.

5, complaints about property management services are beginning to take shape, forming a new highlight for 07 years.

The main reason is that the property management fees are not clearly priced according to the state regulations, and the quality problems arise. The property management departments and developers are evasive each other and regard the owners as rubber balls.

6, there has been no significant decline in the number of complaints about residents' services. Disputes such as beauty care, laundry services and so on are still the focus of residents' services. Many problems are reflected in the beauty salons, such as "three no" beauty products or inferior products as import products, beauty projects, and laundry laundry.

7, complaints about intermediary services are much more than in previous years.

The main problem is that job intermediaries and businesses are in collusion with each other, hiring consumers to apply for employment methods, dismissing consumers on the grounds of trial disqualification, and becoming more and more concealed by marriage intermediaries, taking fraudulent practices in the form of advertisements. The main fraudulent objects are provincial personnel, and the electricity in the provinces is not answered. After receiving the intermediary fees, they disappear immediately, leaving only the real telephone number and false addresses, causing difficulties for the business sector to investigate and deal with, and obtaining evidence difficult.