Red Dragonfly Shoes Wear Two Days Of Degumming, Jiaojiang Merchants Say That They Can Not Be Returned Only For Repair.

"The newly purchased Red Dragonfly leather shoes do not want to wear for two days, but there is serious degumming in the toe part.

I asked the merchants to return the goods, but merchants said that the shoes could only be repaired. How did "three bags" become "a bag"? Recently, Mr. Chen of Jiaojiang called the newspaper's rights protection hotline.

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Red Dragonfly

After two days, it was degumming.

More than two months ago, Mr. Chen bought a pair of black leather shoes at a red dragonfly store in Zhongshan West Road, Jiaojiang. It was not thought that after wearing it for less than two days, the shoe toe part of the leather shoes was seriously degumming.

So Mr. Chen immediately took the shoes to the store and asked for a replacement, but he was told that he could only repair it and not return it.

"The three package law stipulates that in case of quality problems, it can be returned within 7 days."

Mr. Chen said, but the merchant said that if you want to return the goods, you need to send your shoes back to the company headquarters to confirm whether it is a quality problem, so he left his shoes in the store.

A few days later, the businessman informed Mr. Chen.

The degumming is caused by Mr. Chen. He suggested that Mr. Chen first repair the leather shoes, and if the glue is degumming again within two months, he will guarantee the replacement.

Customers can't return, and customers are angry.

In this regard, Mr. Chen did not agree.

"In May, the businessman called to say," if I don't agree to repair shoes, I'll take them back, and they will no longer be responsible. "

Mr. Chen said, it is clearly to return the goods within the specified time, and the toe is not broken by him. Why can it only be repaired?

Mr. Chen said that he was an old customer of red dragonflies. He had bought shoes for several months before being degummed. He thought it was his own reason. This time he wore glue in less than two days, it must be the quality of shoes.

"I will never buy anything from Red Dragonfly anymore. I will cancel my membership card."

Mr. Chen said angrily, "such a service attitude is very disappointing."

Shoe degumming is only "three packages" in the "warranty"?

Recently, the reporter came to Mr. Chen to buy the Red Dragonfly store of leather shoes.

A salesperson surnamed Chen told reporters that Mr. Chen encountered the situation is to send leather shoes to the company, the company confirmed that the quality of shoes, in order to make a return.

Subsequently, the reporter contacted by telephone.

The staff of the national customer service hotline.

The staff told reporters that a week found that shoes have nails, etc., can be refunded; within a month, found that shoes broken bottom, cross section, can be exchanged; but if the shoes are degumming, it is only responsible for repair.

"The problem of degumming belongs only to the three package."

The staff said.