Taobao Clothing Store Was Appraised As A "Bad Comment" Seller Who Sent The "Shroud Bag" To The Buyer.

The picture is "shroud bag" received by Miss Lin.

Shopping online gave a bad review, instead of a return, instead of a "shroud bag" sent by the seller.

Recently, Miss Lin, a netizen in Fuzhou, encountered such an embarrassing incident.

Purchased

Poor quality, Miss Lin received the seller's bad comment after receiving the "shroud bag" sent by the other side.

The collection of "shroud bags" causes bad reviews.

Why does a commodity paction dispute turn into such a farce? According to miss Lin, she was in August 20th.

Net (micro-blog) shop "heart follows, clothing moves" to see an original price of 225 yuan dress, marking the day promotional price of 29 yuan.

Just as the page and original price of the mall were set higher, Miss Lin had confidence in the quality of the dress.

As a result, Miss Lin found that the quality of clothes was very poor after receiving the goods and demanded a return.

In negotiation, the Seller agrees to return the goods and puts forward the outer packing.

And so on.

"The outer packing is a very thin plastic bag. When it is broken, it breaks down, and I reply to the clothes and the tag.

But the seller misunderstood, and said that now Taobao revised version, bad reviews can not threaten people, and their attitude is very bad.

I think I paid for the trouble of returning goods and gave me a bad review.

It was thought that the unpleasant shopping experience was over. Only a few days ago, Miss Lin received a courier parcel containing a "shroud bag".

Miss Lin contacted the consignor and found that the sending party was another Taobao seller. The "shroud bag" was purchased by his owner in the shop.

Subsequently, she repeatedly called the Taobao customer service hotline to complain about the "heart follows, clothing move" shop, but Taobao has not replied.

"It's just a bad review. I don't think the seller will do such a thing.

Our family also has old people and children. When they send this stuff, the whole family is scared and very angry. This behavior is obviously retaliated. I hope that Taobao can punish the shop and safeguard the rights and interests of consumers.

Miss Lin said.

Reporters on Taobao Web "heart follow, clothing move" shop page to see, the store credit rating is two blue diamond.

In the past six months, the seller has 613 paction records, and 3 of the buyer reviews have 4 bad reviews, and there are 4 refunds in the latest month.

Reporters repeatedly dialed the store's owner's phone number in the paction record, but no one answered.

TaoBao:

Complaints of sellers in case of threats and retaliation

In response to this, the reporter called the Taobao customer service hotline.

Customer service staff told reporters that before September

Complaints about after-sales service and malicious harassment can only be made, and complaints should not be repeated.

Miss Lin complained that it was a category of after-sale service. However, she did not upload relevant quality problems and only complained about the seller's behavior.

The customer service staff also said that if the seller did have a threat to retaliate, it was suggested that Miss Lin take the legal way to safeguard its rights.

So, are there any other buyers who have suffered similar "retaliation" for bad reviews? How should they protect their rights? Customer service staff told reporters that Taobao did have similar complaints about sellers sending shroud to buyers, but it is relatively rare. "Since September, product after-sales service and sellers' malicious harassment can be complaining together in Taobao."

Within 15 days after the paction is successful, upload a credential or a chat record containing a threatening content. If the complaint is established, the seller will be punished by penalty points, shop search or account restrictions. "

The customer service also said that there were no cases related to closing account and store.

However, bad reviews still have an impact on sellers. If there are more than 8 returns per month, the deposit paid by stores will double.

Lawyer:

Consumer personality dignity is protected

In this case, is the seller's behavior suspected of breaking the law? Xu Shuiqing, a lawyer at the Fuzhou branch of Beijing Bank of China law firm, pointed out that the fourteenth law of the consumer protection law of the People's Republic of China stipulates that consumers have the right to respect their personal dignity and national customs when they purchase, use commodities and receive services.

"Giving bad reviews is the power of buyers, even if there is a quarrel between them, and no matter whether they are right or wrong, the excesses of sellers such as" shroud bags "have already insulted the personal dignity of consumers, which is clearly against the law.

How can consumers protect their rights if they encounter malicious threats and reprisals? Xu Shuiqing lawyer said that consumers like Lin and other similar consumers could call the police or complain to the industry and Commerce Department and the consumer protection association.

If the above methods are fruitless, civil proceedings may be brought to the court for punishment and compensation.