Adidas "Three Guarantees" Service Discount

The "Three Guarantees" service of Adidas, a well-known sports brand, has been questioned in Shanghai recently: the conditions for consumers to enjoy the guaranteed repair service are harsh, and the compensation they can get is lower than the local standard in Shanghai. Shanghai Consumer Protection Commission recently received a complaint that Mr. Zhang, a consumer, bought a pair of sports shoes at a Adidas store for more than 400 yuan. After wearing less than 3 months, both shoes had different degrees of blistering, and the upper of one of the shoes was obviously degummed. Mr. Zhang asked for a replacement, but the staff said they would charge a "depreciation fee" at a rate of 0.5% per day based on the selling price. Shanghai Consumer Protection Commission found that although the packaging box of Adidas sports shoes marked the implementation of "Three Guarantees", it did not list specific terms. When consumers buy such goods, they can not clearly know what kind of "Three Guarantees" service they can enjoy. Tang Jiansheng, deputy director of the legal department of the Shanghai Municipal Consumer Protection Commission, said that at present, there is no special standard for the quality of footwear products in China, but Shanghai and other cities have formulated relevant local standards. According to the investigation, many contents of the "Three Guarantees" regulations formulated by Adidas can not meet the local standards. For example, the same part of shoes can only be replaced after two consecutive repairs are invalid, and "depreciation fee" shall be charged for the replacement, and the compensation standard for the goods with quality problems shall be lower than 15% of the selling price. Experts said that the content of "Three Guarantees" service should be made clear to consumers, so as to protect consumers' right to know. At the same time, the "Three Guarantees" service should comply with the relevant standards, and no discount can be given in the implementation.