Babutou Shoes Deform In A Day

I'd like to make a record of the complaint. On May 3, I bought a pair of sports shoes for my child at the babutou counter of a commercial building in Shangyu. The price was more than 100 yuan. I didn't expect that on May 4, my child went to school wearing it. When he came back from school, he found that the toe of his left sports shoes had sunk down, and it had become a pointed head. There was no way to wear it again. On May 5, I took my shoes to the mall and asked for them to be returned and replaced. However, the staff of the shopping mall said that the shoes did not have any quality problems. They were caused by human beings. They could not return or replace them, or even repair them. The saying in the shopping mall is absolutely shirking responsibility. How can it be man-made? My child is only 8 years old and has been wearing it for a day. If it is not for the quality problem, how could such a situation happen. Later, at my request, the mall promised to take this pair of shoes to the factory for identification. On May 7, I received a phone call from a man who claimed to be an agent in Hangzhou. However, he did not come to apologize. His speech was very unpleasant and I found it hard to accept. Tang Mei investigation: after receiving the information from Ms. Zheng, Tang Mei immediately contacted the staff of the counter in the shopping mall. The other party said that they had seen the shoes, and there were obvious traces on the toe part. From experience, it should be caused by human beings. According to relevant regulations, this kind of shoes can not be returned or replaced. The shoes have been sent to the factory for inspection. Later, Tang Mei contacted Mr. Zhou, an agent in Hangzhou. He said that the shoes had been sent to the factory. After careful inspection, the experts in the factory believed that it was caused by human beings and issued a quality supervision report. "Judging from the situation of the upper, it should be trampled by external forces, but the deformation range is very small, and it should not affect the wearing." Mr. Zhou said that this situation can not be returned, and even if repair is difficult to restore the original. Mr. Zhou also said that if Ms. Zheng didn't believe the manufacturer's appraisal, she could also go to other regular institutions for testing. As long as it can be proved that it is a quality problem, the manufacturer will bear all responsibilities. As for Ms. Zheng's accusation of bad attitude, Mr. Zhou said there was no such thing. As soon as she talked to the agent, the relevant person in charge of the shopping mall contacted Tang Mei again, saying that no matter whether it was to return or replace it, it would be very difficult for them to do so if the manufacturer did not agree. However, they would still urge the manufacturer to try its best to repair it. At the same time, in order to express their apologies and the sincerity of the shopping malls, they are willing to give Ms. Zheng some more discounts in the purchase of shoes. I hope Ms. Zheng can be satisfied.