Million Yuan Dunhill Bag Quality Inspection Failed To Be Confused With The Concept Of Leather

< p style= "text-align: center" > img border= "0" alt= "align=" center "src=" /uploadimages/201303/20/2013032014102604453.jpg "/" < br / >
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< p style= "text-align: center > > the bag purchased by the customer is from the brand in the Jiu Guang Department store. < /p >
< p style= "text-align: center" > img border= "0" alt= "align=" center "src=" /uploadimages/201303/20/2013032014102618854.jpg "/" < < > >
< p style= "text-align: center >" customers complain that the material of the bag is not in conformity with the trade mark "/p >
< p > a leather product that has been detected as "unqualified", why is it still so difficult to refund? Is there any problem with the package? The head of the special store, "a href=" http://sjfzxm.com/news/index_c.asp "> Dunhill < /a >, said that after the investigation, the reporter replied to the reporter again. < /p >
< p > < strong > Event: "patent product" quality is not qualified < /strong > < /p >.
< p > "when buying, the salesmen in the shop say that they are good at rice. They say that the materials of these bags are all" patented products ". Unexpectedly, I saw the same fabric in other shops frequently, and the price was only about 10% of my purchase price. Recently, Mr. Jiangsu Gao Gao told reporters that he had bought three leather bags in the" Dunhill "store on the first floor of" 1618 department store "in the city of Nanjing West Road, with a total price of nearly 30 thousand yuan. However, after professional inspection, the material of the bag can not be called" real leather ". < /p >
At the end of June last year, Mr. Gao was attracted by the introduction of products by Dunhill shop salesmen in the first floor of "Jiu Guang Department Store" in this city. "I looked at several bags at that time, and the clerk told me that these bags were made of cowhide material, but the production process was researched by their brands themselves, and it has been patented technology." Mr. Gao also bought other products in the Dunhill store. He had a good impression, so he bought two single shoulder bags and one bag at a price. The selling price was 7175 yuan, 9670 yuan and 10850 yuan respectively, with a total price of 27695 yuan. < /p >
After P, Mr. Gao found a knapsack like fabric in many shopping malls, which costs only one thousand yuan, and it costs less than more than 800 yuan. "These bags feel exactly the same as the ones I bought. I asked the shopkeepers if they were patented products, and the shopkeeper said no. Under suspicion, Mr. Gao sent one of the three Dunhill packages to the national fur quality supervision and inspection center, which surprised him. < /p >
< p > < strong > appeal: ask for a refund, a loss of road toll < /strong > < /p >
< p > yesterday, Mr. Gao showed reporters the three packages he bought, as well as a series of items such as invoices, inspection reports and so on. The reporter saw clearly stated in the inspection report that the material name and annotation should be consistent with the material used in the product. A certain type of surface material used by a single product exceeds 20% of the total area of the product used for surface material. It should be annotated; the surface material is more than 90% using the first layer < a target= "_blank" href= "http://www.91se91.com/" > leather < /a > (except for the first layer of transfer leather), allowing the marking of "genuine leather". The transfer of leather and split leather should be clearly marked with "transfer film" and "split layer". While Mr. Gao's bags were made of split film leather, they were not labeled "transfer film" or "split". < /p >
< p > "such a high price is not a genuine leather product, which makes me very depressed." Mr. Gao said dismayed that after receiving the test report, he repeatedly communicated with the store, asking the store to provide the test report and give follow-up solutions, but little effect was achieved. < /p >
< p > Mr. Gao produced a telephone recording of more than six minutes, recording his communication with the store's "regional manager" Miss Wang in November 27th last year. On the phone, Miss Wang said, "there is nothing wrong with marking" cowhide ", so long as there is no" real leather "or" top layer of cowhide ", it is all right. The problem now is that it is not "split skin". < /p >
< p > Mr. Gao asked when the test report would be issued. Miss Wang said that it was a report issued in August 1, 2011. But Mr. Gao bought the package for June 2012. Miss Wang later said on the phone that the test report had not come out, but the < a target= "_blank" href= "http://www.91se91.com/" > the textile < /a > Fiber Inspection Institute had already verbally informed that the package was not a problem, but did not reflect the concept of "split layer". < /p >
< p > "for the sake of these bags, I've been running many times between Suzhou and Shanghai, exhausted. My request now is to compensate the shop owner for one loss and compensate for the toll and other expenses arising from this period. Mr. Gao told reporters. < /p >
After P communication, Mr. Yang, a senior official in charge of Mr. Gao, said: "we are willing to solve this problem". But shortly afterwards, Mr. Gao received Mr. Yang's short message: "if there are any problems, Shanghai has already passed it. The British headquarters will not approve it. It is very difficult. I am very sorry that I have not done this well, and I can not give you a satisfactory result." {page_break} < /p >
< p > < strong > survey: the shop has changed the product identifier < /strong > /p >
< p > 18 afternoon, the reporter came to Nanjing West Road 1618 "Jiu Guang Department Store" first floor, "Dunhill" shop for on-site interviews. Reporters found that Mr. Gao spent 9670 yuan to buy that single shoulder bag price unchanged, still 9670 yuan, but the product logo has been replaced. Mr. Gao showed the product logo to reporters, in addition to identifying the name of the product is "large leather goods", at the same time marked the material as "cowhide, Gunmetal, rubber". The reporter found that the product name was "leather goods" and the "material" column was deleted. To explain to the store staff, changing the product label is a normal business behavior, and the store will replace the new product logo at intervals. < /p >
< p > the person in charge of the store told reporters that Mr. Gao had communicated with Mr. Gao when he met with Mr. Gao, and he would give him a reply before March 21st. Now it is not convenient to answer. As for whether Mr. Gao's package material is "cowhide", the assistant director of the floor Department of Jiu Guang Department said he was also just here. He did not know clearly. He needed to ask colleagues from other departments of the company, and then gave the reporter a reply. < /p >
< p > < strong > Quality Inspection: the marking should be marked with split layer transfer film < /strong > < /p >.
< p > the national fur quality supervision and inspection center concluded that after the inspection of the controversial package, the bag was made of split film leather, not standard "split layer" and "transfer film". < /p >
< p > Shanghai city leather quality supervision and inspection station staff said that if the test is "split" and "transfer film", the labels should be clearly marked, so as not to cause misunderstanding. For consumers, the relevant inspection departments do not accept personal inspection. Shanghai leather quality supervision and inspection station said that if the product is controversial, consumers can ask product manufacturers or sellers to send them together in the name of the company. The consumer can submit the order form to the Consumer Protection Committee at the place where the controversial product sales office is commissioned, so that they can submit the inspection. < /p >
< p > < strong > the same experience is not one person < /strong > /p >.
When Mr. P's experience was released online, it attracted some attention from Dunhill consumers. On the afternoon of March 18th, the reporter also met two other consumers, Mr Liu and Mr. Zhang. Mr. Liu is a "Dunhill" bag purchased in Beijing, and Mr. Gao met in the process of safeguarding rights. This time he heard that Mr. Gao came to Shanghai to protect her rights, and she took the high-speed rail from Beijing to Shanghai to support Mr. Gao. "There are far more than two consumers who are fooled by these" real bags "all over the country. As far as I know, the relevant departments of the consignment will be investigated and dealt with. At present, the relevant goods in Beijing have been sealed off, but there are no specific penalties yet. " Mr. Liu told reporters. The reply from the relevant departments in Beijing is that once he has a punishment plan, he can take the punishment plan to protect the rights at the counter, or solve this matter through legal channels. < /p >
< p > Mr. Zhang told reporters that in September 27th last year, he also bought a same bag as Mr. Gao, with a price of 9670 yuan. He later took the bag to Dunhill's sales shop for a claim, but the other side said that the products they sold had no quality problems. If there are any problems, please ask the relevant departments to identify them. < /p >
< p > < strong > what is "split layer" and "transfer film" < /strong > /p >
< p > the natural leather such as cowhide is thicker. In the leather making process, in order to improve the utilization ratio of leather, it usually split into two or even more layers. < /p >
< p > the first layer of leather is coated with leather, which is used for the manufacture of high-grade leather. There is no surface texture layer on the second layer and the following section leather (commonly known as two layers of leather). The appearance and practicality are not as good as the first layer leather. In the past, two layers of leather were made into two layers of velvet skin by grinding and dyeing. They belonged to lower grade products. Later, the production principle of polyurethane (PU) artificial leather was applied to the production of leather split layer. According to the production method of PU transfer, two layers of leather surface were added with a layer of PU, which had the hygroscopicity and dimensional stability of the leather, and also had the waterproofing and abrasion resistance of PU artificial leather. Leather produced in this way is called film transfer leather. The cowhide is thicker and has good mechanical strength and dimensional stability. Therefore, most of the skin embryos used for the production of transfer leather are cattle two skin. < /p >
< p > obviously, the transfer leather is the product of the combination of PU leather and dermis. The grade of transfer leather is superior to synthetic leather and artificial leather, and the price is lower than that of leather made from the first layer of leather. < /p >