Consumer Experience: Customised Men'S Clothing Is Two Yards Larger.

< p > Mr. Wu spent more than 9 yuan to customize the Italy men's wear brand CANALI < a target= "_blank" href= "http://www.91se91.com/" > clothing < /a >. When the size of the body was measured and paid in full, the expected result was that it was "a" target= "_blank" = "" > "two".

Mr. Wu asked the other side to give a solution, but he did not expect this to happen.

After many interviews with CANALI Shanghai executives, the municipal Consumer Protection Committee believes that the company has obvious defects in its after-sales service. It does not acknowledge its own problems but implies that consumers have their own problems and lack the minimum responsibility and respect for consumers.

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< p > < strong > consumer experience: Custom clothes are two yards larger than /strong > /p >

< p > consumer Mr. Wu is the head of a company. In order to attend the needs of friends' wedding and foreign affairs, in early September 2012, he ordered 2 suits and 1 sets of dress at the CANALI store in The Peninsula Hotel 32, Shandong. The price was nearly 9 yuan RMB, and the customization period was 55 days.

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< p > Mr. Wu told reporters that he was a long-term customer of the brand, and the brand loyalty was still high, so he paid the lump sum lump sum at once.

"The clerk said that a foreign master could make the measurement customization on site, although the price was 40% higher than that of the ordinary clothes, but I did not hesitate at that time because I believe in its quality."

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Less than 3 months later, Mr. P was asked to go to the shop to try on the new dress. The result was that his shoulders were about 2 inches and a half wide, and the whole dress was 2 yards larger.

Mr. Wu said, "at that time, the volume master and salesperson in the shop also said that the size was indeed quite different, which was caused by a mistake in customization."

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< p > Mr. Wu said that in the customizing cycle, the store did not provide any documents of size measurement according to the specifications, and he also gave enough trust to him. He did not expect such a low-grade mistake afterwards.

Mr. Wu was very angry and asked the store to give a solution. The answer was that it could be amended, but once the complex process occurred in the process of modification, the company had the right to increase the cost.

In response, Mr Wu said he would not accept it.

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< p > Mr. Wu said that after many times he contacted the CANALI public store, but the head of Hongkong's attitude was rather arrogant and not resolved. The Shanghai store owner said that he had reported the situation to Hongkong many times, and had not received any reply. He insisted that the customization process was no problem, and even suggested that it was not fit for the consumers themselves.

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< p > strong > CANALI arrogance: what is the test report < /strong > /p >

< p > talking about "CANALI", perhaps ordinary consumers are not familiar with it.

The list of men's luxury brands launched by Luxury Institute Research Institute shows that Italy's top men's brand CANALI ranks fifth after Brioni, Armani, Ermenegildo Zegna and Ferragamo.

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< p > Mr. Wu complained to the municipal consumer protection committee after failing to communicate many times.

The city's Consumer Protection Committee has interviewed three people in charge of CANALI Shanghai for the first time, and asked the other party to go to the testing organization to confirm the relevant report. This report, issued by the Shanghai clothing quality supervision and inspection station of the national clothing quality supervision and inspection center, shows that Mr. Wu's three tailored suits have been observed by wearing. There is a certain degree of difference between the shoulders of the western-style clothes (sleeves) and the wearers (the width of the shoulders of the western-style clothes is wide), and the overall appearance of the suit is not good enough.

For such a recognition, CANALI Shanghai responsible person yesterday accepted the third visit to the consumer protection committee, not only too late, but also arrogantly declared: "in the head of the company's head, whatever the organization sends out, nothing is to him."

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"P" in the face of the committee's staff, the person in charge even said, "the consumer is not a standard, the shoulder is arching here, and that's the truth."

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< p > but then the person in charge told reporters again, "actually, I think the consumer complaint is reasonable, but the people on the top do not attach importance to this problem, and I am very helpless."

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< p > < strong > reporter's notebook "Apple pride" should stop! < /strong > /p >

The arrogance of < p > CANALI can not help but remind us of the Apple Corp that has just bowed its head but has been arrogant.

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Compared with apple, "P" is a luxury brand that is proud of its own brand. While it flaunted its quality and service, it is arrogant to treat Chinese consumers in the name of CANALI.

There are people in the industry who believe that most of the international luxury brands come to China to focus on "profit seeking" rather than consumer experience, after-sales service, personnel training and other software construction.

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< p > for the current situation of the lack of luxury after-sales service in China, domestic consumers sigh "can not afford to hurt".

Some consumers have reflected that tens of thousands of yuan or even more than ten thousand yuan bought the international big brand bags and bags, encountered small problems such as bag cleaning, loss of belt buckles, belt cracks, metal discoloration and so on.

"Complaint handling is not timely", "maintenance time is too long" and "maintenance price is too high" has become the "characteristic" of European luxury brands in China, and services are criticized by consumers.

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< p > Shanghai Consumer Protection Committee hopes that CANALI will correctly face consumer complaints, lay down its shelves, improve after-sales services, and earnestly safeguard the legitimate rights and interests of consumers.

Chinese consumers will not allow "Apple arrogance" to continue.

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