Clothing Owners Face "Unreasonable" Customer Returns Trick

Three tips for dealing with customer complaints:

First, Changing reception venues

When customers complain in anger, letting customers vent their dissatisfaction in front of the counter will affect the shape and business of the store. At this time, customers can be invited to the reception room, soaking up a cup of tea and communicating slowly.

Two. A receptionist.

When the customer is dissatisfied with the service attitude of the service personnel, let the shop assistant come forward to solve the customer's problem, the customer will have a preconceived mood, not only is not conducive to the solution of the problem, but also will aggravate the customer's dissatisfaction sometimes. clothing Shopping guide sales skills, for a more experienced, more senior clerk, will let customers feel respected, and help solve the problem satisfactorily.

Three. Change the time to solve the problem

Handling customer complaints is timely, but if the salesperson can not solve the problem, he can ask the customer to make another appointment. On the one hand, there is a chance of communication. On the other hand, customers will not lose confidence in you at once. Clothing salesperson sales skills, of course, some customers are willing to be willing to waste time, take care of the convenience of customers, sincere attitude.

Customer complaints, there must be problems. After processing, we must record and improve it in time, and apply it to other customers.

Finally, remember! Customer complaints, like a wife's complaint, must be patient and loving. They can feel it.

Will return, of course, save money.

In the process of selling goods, the phenomenon of return or replacement occurs frequently. Shopkeepers or purchasers should grasp the skills of return and exchange, avoid disputes in return, or affect the normal operation of shops. {page_break}

First, return

The return work is mainly divided into two parts, namely, the return of goods and the return of sales. The specific methods are as follows:

1. Return the newly arrived goods.

There are several reasons for the general return of goods: the return of defective goods, the recession of commodities, or the defective quality and large quantities of goods are becoming unsalable goods because of the approaching shelf life.

Under such circumstances, the general supplier is unwilling to accept the return of goods. From the standpoint of protecting shops, it is considered that before the purchase returns, the goods can be withheld and the supplier is denied. Clothing salesman sales skills, in addition, the best way is to handle regularly, in order to improve efficiency. Moreover, the goods returned to suppliers should also be planned for exclusive temporary storage areas.

2, return the goods already sold.

Shop sales return often happens. In such a case, it is best to handle barter. For pure return, we should pay attention to:

1, it is necessary to recover the original invoice and cancel it, return it with reserve fund, and make clear record at checkout.

2, organize the returned products, and go straight to the shelves if there are no defects.

3. If you need to return the supplier, fill in the return form.

4, if the above method can not be used, it will be listed as a loss of goods, in the inventory deduction.

Second, exchange goods

The replacement process is as follows:

1, when shopkeepers find that goods that do not meet the requirements, they should handle the replacement procedures immediately.

2, the owner immediately collate inventory of goods should be changed. At the same time, contact the supplier for replacement.

3, the supplier receives the owner's exchange notification and carries the corresponding goods to the store for acceptance and replacement during the time limit stipulated in the supply contract.

The traditional way of return is physical refund, and logistics costs are high. {page_break}

Clothing salesman sales skills, in order to reduce the logistics cost of the return project, the store usually adopts the way to negotiate with suppliers immediately after the elimination of goods is confirmed, and discuss the return processing method after 2 months or 3 months, and strive to reach a "return processing agreement", and deal with the return in the following two ways:

1, the goods will be processed at a time.

2. Make the product a special promotional product. This modern return processing method can not only substantially reduce the logistics cost of returns, but also add rich content to the promotional activities of stores.

The return procedure is as follows:

1, the choice of non real return method or the actual return method is the cost of return is too large.

2, adopt a non actual return method, in the signed return agreement, it is necessary to reasonably determine the share of the price loss between the shop and the supplier, so that the shop must not covet the small profits and damage the good store image and credit that cooperate with the supplier.

3, for those products whose warranty period is an important factor for customers to choose to buy, clothing salesmen selling skills, shops and suppliers can also refer to the non real return processing method of the rejected products, and sign a long-term "return agreement" with the supplier, and put the "cut or special sale method for the inventory commodities that will arrive or exceed the shelf life" into the procedural management track, avoiding the cost of frequent negotiations.

4, if the return logistics cost is less than the price reduction treatment, and when the physical return method is adopted, the store should arrange the replenish and withdraw shelves and the display shelves in a timely manner to ensure continuity of the linking process.