Domestic Electricity Suppliers Are Returned: Clothing Products Remain High, 3C Products Complain More

< p > due to the National Day < a href= "http://news.sjfzxm.com/news/list.aspx Classid=101112107105" > consumption peak season < /a > has been over, Internet consumption complaints surge.

The consumer complaints monitoring report released by the Guangdong Provincial Consumer Council shows that online shopping complaints account for 31.08% of the total complaints.

Among them, online shopping is not timely, difficult to maintain, and difficult to exchange and so on. Honesty is still a hot topic of complaint.

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< p > to protect consumers' rights and interests, the reporter compared the 7 major electric providers found that the clothing products had the highest return rate, while the 3C products complained more. However, because the electricity suppliers had all the harsh regulations on home appliances return, which did not affect the two sale, there was a hidden threshold for 3C products online shopping return.

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< < p > > the consumer protection law is currently being revised. Consumer online shopping "< a href=" http://news.sjfzxm.com/news/list.aspx Classid=101112107107 > regret right /a > and seven return regulations have also entered the eyes of legislators. Whether the latter can refine operation details is also one of the external concerns.

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< p > clothing return rate is high < /p >

< p > compared with the return rates of various industries in Tmall, the reporter found that the return rate of clothing products was the highest.

Among them, sports products, such as sports shoes, sportswear and so on, the average return rate of 30 days is 15.07%, which is 12 percentage points higher than that of home textiles / home 2.57%.

The return rate of ordinary clothes, shoes and bags is as high as 7.48%.

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< p > although a href= "http://news.sjfzxm.com/news/list.aspx Classid=101112107108" > Tmall < /a > has revised the business page, compared with last year, users can no longer see the evaluation refund rate, complaint rate and other information directly (on the product page), but the impact of return rate on consumers and businesses still exists.

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Yu Wei, general manager of sky cat clothing city in early September at the summit of Chinese listed companies (shoes and clothing industry branch) also admitted to the consumer reports that the high return rate of clothing was high.

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< p > as for consumers who complain more about online shopping appliances, only 4.36% of the return rate in Tmall industry.

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< p > for this reason, Lu Zhenwang, an electricity supplier observer, thinks that the rate of return is related to the degree of standardization of commodities.

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< p > "clothing return rate is very high all over the world.

However, the standardization of 3C products is very high. For example, where a mobile phone is bought, it is the same. Users may have experienced it through other channels, so they do not have to try like clothes.

As for electrical quality problems, consumers should look for manufacturers, electricity suppliers are just sales platforms.

He said.

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Less than P, however, consumers are not buying it.

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< p > 3C recessive threshold < /p >

< p > 3C product is one of the commodity categories which often complain.

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< p > purchase mobile phones, household appliances and so on, can only open the box inspection after signing, the product has the problem to return the goods need the factory check list.

Even if the size is wrong or repeat the consumer, 3C products are difficult to replace.

Many consumers and electric providers have opened a long way to go back and forth.

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< p > 3C category not only has higher unit price, but also occupies a relatively high proportion in the overall paction scale of the market.

According to the B2C market sales of the second quarter of 2013 released by the think-tank think tank, 3C products (including appliances, mobile phones, computers, household appliances) products are over 50 billion yuan, accounting for 1/3 of total online shopping volume.

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< p > "although there is no statistical data for this time, there are many problems in user feedback home appliances."

Yao Jianfang, assistant analyst of China Electronic Commerce Research Center, told reporters.

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< p > "clothing products return rate is relatively high, because even if tried, but does not affect the two sale, it can be easily returned.

However, we need to check the quality problems before switching back.

There are many disputes about the quality problem.

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< p > high return rate also means a high success rate of return, but online shopping 3C products return has a hidden threshold.

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< p > reporters have access to Tmall, Jingdong, Suning, < a href= "http://news.sjfzxm.com/news/" > Amazon "/a", Dangdang, Yi Xun, and No. 1 stores, and found that except for Amazon, all electric providers provide after-sales service within 7 days from receipt of goods, and 15 days of replacement and repair.

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< p > however, there are a series of requirements for the return of 3C category merchandise, including the two sales that can not be affected.

At the same time, we will not return the quality except for quality problems.

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Compared with P, Amazon's return period is 30 days.

Only Amazon has indicated that the mobile phone can check with the delivery crew together with the goods in the exchange return Ordinance, and the general electric can open the box with the logistics to check the appearance and spare parts of the merchandise. If there are any problems at this stage, it can be rejected on the spot.

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"P >" Yao Jianfang believes that the switching process can be further refined, and Amazon's regulations have at least reduced the time and cost of many consumers' rights.

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< p > under the background of frequent price war, she thinks that after sale service is the root of the good or bad electricity supplier.

"Imagine that users will not be able to shop again after shopping, but they will not be able to shop again unless there is a very big price attraction," she said.

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< p > "new consumer protection law" stipulates the categories of goods returned, hoping to refine the process of returning home appliances.

Yao pointed out.

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