Interpretation Of Communication Strategies Of Electric Marketing Center Managers

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< p > < strong > 1. material mental stimulation method < /strong > < /p >

< p > objective completion can give material and spiritual affirmation and encouragement. The most practical way is reward incentive law, the most direct and the most effective.

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< p > < strong > 2. demonstration incentive law < /strong > < /p >

< p > HR can take out the outstanding persons of the call center staff as a demonstration according to the cycle and encourage them. The call center system itself has such functions. It can be shared according to the time table report, the resolution rate of the problem, the skill of recording and solving problems, and so on, and we can learn from each other and make progress together.

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< p > < strong > 3., the sense of honor incentive method < /strong > /p >

< p > > a href= "http://sjfzxm.com//business/" > call center < /a > is divided into many business departments, there is a comparison among different departments, the completion rate of goals, the sense of honor of the team is the mission of everyone, we all advance and retreat, team honor is higher than one person, above everything else.

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< p > < strong > 4. < a href= "http://sjfzxm.com//business/" > report < /a > excitation law < /strong > /p >

< p > the call center's report is based on the communication between the sitting personnel and customers.

The phone calls from each sitting room are exhaled, the problem solving rate, the customer's satisfaction and so on are all available data. These data are presented in front of everyone in the form of reports, and these data are very convincing and authoritative.

The completion rate of our goal has been compared with the progress of our colleagues. To a large extent, we have stimulated the enthusiasm and aggressiveness of the staff.

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< p > < strong > 5. objective incentive method < /strong > < /p >

< p > each seat < a href= "http://sjfzxm.com//business/" > personnel < /a > should have a plan in its own position, with a target, and the human resources can make realistic targets according to the personal circumstances to motivate them.

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< p > effective incentive method is a method that every human resource needs to use, and it is also an effective way.

For the human resources of the center, the call center has a great adjustment, because the call center has its particularity and professionalism. In the face of the call center, the staff in the call center, in addition to emotional communication, to a large extent should give employees effective incentives. Excellent seats can give spiritual encouragement and affirmation, material rewards, or career promotion, etc.

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