The Number Of Complaints About Household Appliances, Clothing, Shoes And Hats Is The Highest.

In the first half of 2014, in P complaints, household electronics, clothing, shoes and caps and daily commodities were the top three complaints.

This is the information obtained from the statistical analysis of consumer complaints in the first half of 2014 released by the Sichuan Provincial Committee on consumer protection in July 22nd.

In the first half of 2014, the Consumer Protection Committee of the whole province (including the Chengdu Consumer Association, hereinafter referred to as the Consumer Council) accepted 14397 complaints from consumers, solved 14207 complaints, and solved 98.68% of the complaints, and recovered 20 million 953 thousand and 200 yuan of economic losses for consumers. Among them, consumers received double compensation for 225 thousand and 200 yuan because of fraudulent practices. The consumers' committees at all levels in the province accepted consumer consultation 88 thousand and 500 times, and the consumers provided clues.

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< p > < strong > < a > href= > http://sjfzxm.com/news/index_f.asp > > Quality > /a > problem accounts for 50.93% of the total number of complaints. < /strong > /p >

< p > statistical data show that in the first half of 2014, consumer complaints were classified according to the nature of complaints: 7332 cases involving quality problems, accounting for 50.93% of the total; 1611 cases of after-sale services, accounting for 11.19%; 755 contract problems, accounting for 5.24%; 665 price questions, 4.62%; false propaganda problems 456, 3.17%; safety problems 249, accounting for 3.17%; Metrology problems accounted for, accounting for counterfeiting problems;

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< p > from the statistical data, complaints about commodity service quality are still prominent, which are the main aspects of consumer complaints.

Compared with the same period in 2013, the proportion of complaints involving contracts and after-sale services increased by a relatively large margin.

Thus, on the one hand, consumers' awareness of contract between the equal subjects has been enhanced. While consumers are paying attention to the quality of products, they have been paying more attention to the after-sale services. On the other hand, complaints about quality, price, counterfeiting and personal dignity have declined. Although the complaints of quality complaints occupy the first place, the biggest decrease is the quality of goods, which reflects the gradual improvement of commodity quality.

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< p > < strong > < < a > href= > > < < /a > > closely related to life; the largest number of complaints is < /strong > /p >

< p > according to the introduction, in the first half of 2014, the complaints of household electronics, clothing, shoes and caps and daily commodities were among the top three complaints in major categories of commodities.

Among them, complaints relating to housing (commercial housing), building materials, pportation, jewelry and stationery and sports products were on the rise compared with the same period last year, while the rest of the categories showed a downward trend, especially those involving food. The complaints not only lasted for the first quarter, but also declined the most in the complaints of major commodities in the half year.

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< p > on the other hand, in the first half of this year, consumers complained about the complaints in the field of services, including life, social services, telecommunications services and postal services (logistics). Compared with the same period in 2013, the proportion of complaints about public facilities, cultural entertainment, sports services and health care services declined, while complaints about sales services, housing decoration and property services, telecommunications services, postal services (including logistics), life, social services, tourism services and financial services increased.

This also reflects consumers' awareness of rights protection in service consumption.

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< p > < strong > < a > href= > http://sjfzxm.com/news/index_p.asp > > Finance > /a > consumer rights awareness enhancement < /strong > /p >

< p > in March 15th this year, the newly revised law of the People's Republic of China on the protection of consumers' rights and interests (hereinafter referred to as the new consumer protection law) was formally implemented, which has attracted wide attention from all walks of life. Among them, the new bright spot clause "off-site shopping for seven days without reason for conditional return", "durable goods and decoration service burden of proof inversion" and "financial consumption rights protection" are more conducive to consumers to safeguard their legitimate rights and interests.

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< p > in which, off-site shopping for seven days without conditional conditional return has become a new hot spot for complaints.

According to statistics, in the first half of this year, the Provincial Consumer Council Committee received 202 complaints of off-site shopping, and 111 received the same period last year, compared with an increase of 81.98%.

The new consumer law gives consumers seven days' right to return goods without reason, and stipulates that "the operator should return the price of goods paid by consumers within seven days from the date of receipt of the returned goods", so as to balance the rights and obligations of both parties.

Since the implementation of the new "consumer law" for more than three months, seven days of no reason to return has become the focus of attention from all sectors of society. At the same time, complaints about seven days of no reason to return have gradually become a new growth point.

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< p > it is worth mentioning that the new consumer law is considered to be a sharp weapon for consumers to increase their rights, and the awareness of financial consumers' rights protection is also increasing.

In the first half of this year, the Provincial Consumer Council Committee handled 123 consumer disputes, accounting for 0.85% of the total complaints. Although the total number of complaints about financial consumption is not large, it is closely related to the daily life of consumers. Consumers are more serious about the charges, service items, format clauses and safety responsibilities of commercial banks.

The new consumer law, which was formally implemented in March 15th this year, for the first time, "explicitly provides the financial services for consumers" into the scope of adjustment of the new consumer law, clears up the relationship between the rights and obligations of financial operators and consumers, and plays an important role in promoting financial consumer rights.

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