The First Time To Call The Customer, We Need To Pay Attention To Five Aspects.

< p > for the first time to call the customer, when we speak, we must pay attention to our tone and tone, so that our customers can feel our sincerity and peace, and let the customers have a certain sense of trust for us.

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< p > < strong > 1: be modest in speech, and be sincere enough.

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< p > "if we want to respect others, we must respect others first". When we first contact customers, we must speak to our customers in a modest way, leaving a good "first impression". We must not speak rudely or leave our customers feeling arrogant and arrogant. If we do so, then our later cooperation will be very difficult to achieve.

This is our first official dealings with our customers, and the only proof that our customers have "first impression", so we must do well! < /p >

< p > < strong > 2: introduce yourself first.

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When p is connected, use the shortest time to make a brief introduction.

For example, "Hello, * * I am * * * * * * * * *, our company specializes in * * * * * *.

I'm calling you today. I'd like to know if there's any need for you in this area. "

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Self introduction is always the first step for both sides to understand P.

Some marketing newcomers are very anxious or careless to forget, rush to introduce the company's products, but forget to introduce themselves, which will make the customers feel a little unrespected.

This feeling has some influence on the follow-up talks between the two sides.

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< p > < strong > 3: < a > honorific < /a > customer.

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< p > how to address customers is a big problem for many marketers.

The author suggests that it is basically not wrong to call customers "the total".

Sometimes, the customer who answers the phone is the boss of the other company or unit, so it is correct to call someone else "total".

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< p > more often, the customers who answer the phone may be the employees below the company or unit of the other side, but these employees are also employees who are specifically responsible for the work. We call them "* *", which means respecting and respecting them.

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< p > some customers will feel embarrassed. They will directly say on the phone that "I am not the boss, I am just underneath the mess". When we hear the words of customers, we marketers can "laugh and answer": "you are too modest! Today you are not the boss, the bright day is the boss!" generally speaking, customers will be very happy and communicate more harmoniously.

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< p > some salesmen are accustomed to calling customers "* managers". In fact, this is not very good. On the one hand, if the other side is the boss, they will be disgusted with the term "manager"; on the other hand, even ordinary employees, they will be slow to respond to the term "manager", because the term "manager" is everywhere, and it will not feel respected and valued at all. < /p >

< p > of course, if the other side is a teacher, a teacher, or a civil servant, these people will remind us that they are called "teacher * * *" or "* * director" or "Dean". In short, we must express our respect and attention to our customers in name. < /p >

< p > < strong > 4: introduce the company's products and technologies with the words "simplest" a > JM Ming < /a >.

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< p > the first time a salesperson calls the customer, he must introduce the company's products and technology with the most concise and concise words, especially where the outstanding advantages of the company's products and technology are, so that the customer can leave a deep impression, which will help to make formal negotiations and offer later.

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< p > marketers must learn to speak clearly about the advantages of products and technology in a few words. If marketers are poor in their eloquence, they can be written on paper in advance and then read it. In short, this work is very important! < /p >

< p > < strong > 5: ask for contact information from customers.

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< p > marketing personnel first contact customers on the phone. When communication between two parties is almost the same, marketers should choose the way to contact customers.

The most important way to contact customers is e-mail, QQ and mobile phone numbers.

The best case is that the customer will tell us all the contact ways mentioned above. If the customer does not want to disclose his cell phone number in the first conversation, then we can go back to the next, and we must get the customer's e-mail or QQ number.

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< p > most customers will tell us their e-mail or QQ numbers, so that we can send the relevant information to the company, so that customers can better understand our company and company products, and also lay the groundwork for the next contact. Next time, we can communicate with customers on these products in depth. < /p >

< p > a special point is emphasized: if customers are willing to provide mobile phone numbers, then there will be at least 50% chances for future cooperation between the two sides. These customers will be our key tracking customers! < /p >

< p > what is the first time to call the customer? 06: customer direct inquiry, how to deal with it? < /p >

< p > some customers will make direct enquiries at the first time, without giving us any time to introduce products by marketers.

Under such circumstances, how should our marketing personnel cope? In this case, it is suggested that our marketers report directly to our customers the lowest price we can do! Why do we do this? < /p >

< p > < strong > customer direct enquiry is for three reasons: < /strong > /p >

< p > one: customers are busy with their work and will go out immediately.

There is no time to listen to our introduction. He just wants to know a rough price and decides whether he will give us a chance to cooperate.

At this time, we directly report a very low price, then immediately will give customers a shock and touch, customers know that there was a * * company, the product price is very cheap! Then, when the customer needs, he will remember that this company has a very low price, he will choose to contact us!! < /p >

< p > 2: customer power is small, only concerned about price.

At that time, we gave him a very low offer, and his interest came up at once. The opportunity for later cooperation was greatly improved.

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< p > 3: customers have purchased similar products, or they are not planning to buy this product in the near future, but he wants to know the market price of this product.

He might have asked freely.

Our strategy is to give him a super low price.

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< p > if he has bought other similar products, he will regret it because he spent a lot of money on products, and he feels "loss" so that he will have a distrust of his early purchase of products (brand). Later he will give us an organic ride! < /p >

< p > if we make a high bid, especially if the price of the product is higher than that of the customer, then the customer will think that his early purchase behavior is "wise and correct". The product he bought is "cheap and beautiful", so that there will be no cooperation in our later period! < /p >

Similarly, if he doesn't plan to buy this product in the near future, he also knows that the price of our company's products is very cheap. Later, when he buys similar products, he will also think of our products first.

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< p >, moreover, he has a general psychological price. If the quotation of other companies in later stage is too high, he will have great doubts and distrust on other companies, and in turn he will trust us more.

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