How Can A Salesperson Make An Appointment With Customers Properly?

< p > before "a href=" http://sjfzxm.com/news/index_p.asp > visit /a > customer, salesperson should make a reservation in advance.

In this way, customers will not be surprised, but will also be prepared for your arrival.

Of course, this is also due to the courtesy of salesmen.

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There are many ways to meet customers, and telephone booking is the most important way, and it is also the most economical and convenient way to P.

Telephone booking occupies a very important position in the sales process.

And there are many advantages in calling the customers: < /p >

< p > one is to make an appointment with the client directly; < /p >

< p > two prior to the visit, first contact by phone, so that customers can not be interviewed because of temporary incidents; < /p >

< p > three is the application of telephone connection, can not be restricted by working hours, increase the opportunity of contact.

No "fight" is unknown, and sales personnel meet with customers starting from telephone appointment.

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< p > how to make an appointment with customers properly? You need to flexibly use the following telephone sales skills and strategies: < /p >

< p > 1. Make adequate preparation before the appointment of telephone < /p >

< p > 1.. Prepare the customer list < /p >.

< p > customer list should indicate the full name, address and telephone number of the target customer.

If you only know "director Wang" and "manager Li", you can ask the telephone operator who you are looking for, and then ask him to pfer the call to me.

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< p > 2.. Prepare for the conversation < /p >.

< p > it is better to put the contents of the telephone appointment at hand, which is conducive to the presentation.

You can also use a tape recorder to practice repeatedly and pay attention to the way of expression.

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< p > two, master telephone sales skills, appointment language skills < /p >

Sales personnel should master the following language skills: < /p > P.

< p > 1., there is no visual communication on the phone. Therefore, salespeople should improve their oral expression skills and cultivate listening habits.

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When p calls 2., your lips should be slightly removed from the microphone and your mouth should be enlarged so that you can pronounce it more clearly and avoid ambiguity.

Use simple language to avoid technical terms.

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< p > 3. telephone appointment should pay attention to tone, intonation and speed, try to smile and speak, and the other will notice the change of your tone of voice.

Speed should not be too fast or too slow for the other person to hear clearly.

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< p > 4., be enthusiastic when you speak, and make the other person feel like talking to people instead of machines.

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When speaking P, 5., you should add "yes", "I understand" and "good" appropriately, indicating that you are listening to each other.

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< p > three, telephone reservation communication strategy < /p >

Sales staff should master the following communication strategies when making telephone booking skills, i.e. < /p > P.

< p > 1. introduce yourself and your company < /p >

< p > when making a telephone reservation, you should pay attention to the company's name in a warm, clear and loud tone when communicating with the other party.

Next, speed up the conversation, because customers are most likely to refuse to meet.

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< p > 2., the theme of conversation should be timely < /p >.

< p > you can let authoritative people recommend, or introduce the theme from the perspective of business celebrities, or use other media or industry issues to enter the theme.

For example, "the day before yesterday I was with the X manager of * * company. He said you might be interested in our new printer."

In this way, we can not only enter the theme as soon as possible, but also make the other party feel credible.

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< p > 3. motivates customers to listen to the phone's interest < /p >

< p > stimulate customers to listen to the phone interest, so that the customer can have patience to listen to you. Otherwise, you may not be able to speak, the other party has hung up the phone, so the purpose of appointing customers is difficult to achieve.

For example, "our company recently introduced a new device that can reduce the cost of your current production by 30%."

"If you cut your car insurance by half, will you be interested?" < /p >

< p > 4. avoid the mistake of telephone reservation: < /p >

< p > the purpose of telephone reservation is to stimulate customers' interest through short message communication and ensure the success of the reservation.

When customers want to know more, you can tell him: "if you want to understand more clearly and need more time, I want to talk to you."

When making an appointment, avoid using vague words to make reservations. For example, "if you have time tomorrow, maybe we can meet you."

"I may be free tomorrow."

"If possible, I'll be there tomorrow afternoon."

And so on.

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< p > in short, the appointment of customers by telephone is an art. It requires both your brain and your mouth. You need to prepare for your daily work and accumulate more experience so as to ensure foolproof and increase the success rate of booking.

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< p > recommendation < /p >

< p > the main purpose of the telephone booking technique is to arouse the interest of customers and meet the purpose of appointing customers instead of forcing the other party to accept your sales when you are not familiar with the product.

So, when you call a customer, remember that you must not sell the product. Your goal should be to arrange an appointment, not to sell products or services at that time, unless you can get the order on the spot, otherwise you do not need all the details about products and sales in the telephone agency.

If you can't curb the desire to sell products to customers on the phone, the phone booking will no doubt end your sales.

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