How To Deal With Receptionist Skills In Telemarketing

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The Xiaobian net introduces how to deal with the receptionist skills of telemarketing.

1. overcome psychological barriers

You may know why you feel nervous about people who can't break through the phone. Is it due to psychological obstacles caused by past experience? It is necessary to break through this psychological barrier.

"Do you think the buyer company is your parents? You dare not offend easily.

Do you think in terms of the person who answers the phone and imagine how he will refuse you?

If you think so, it turns out that two people are rejecting you.

2. pay attention to your mood.

Like a good friend, "good morning, is Mr. Zhang in?" do not say, "I am XX". I want to name the company.

Don't say, "I'm XX of XX". If the person who answers the phone says his name, say, "Hi, Miss Li, is Mr. Zhang there?"

3. turn the receptionist into a friend.

You said in the usual opening speech, "good morning! I am XX. I want to talk to Mr. Zhang. May I have your name?" the person who answered said, "I am his secretary, Miss Li.

You said, "if you were me, and you had to talk to Mr. Zhang, what would you do?

4. avoid answering directly to each other's questions.

People usually ask you three questions: who are you? What company are you? What's the matter? If you don't answer these questions directly, they don't know what to do.

Perhaps you should answer this: I would like to tell you, but this is very important. I must tell him directly.

I'm not sure. Do you think this will be a long time? I'm making a long-distance call. Hello, is it raining there?

5. roundabout progress

Let the person who answers the phone be caught off guard. Don't make yourself sound like a salesman. You should use some strange tricks to make the other person lose their guard.

For example: the other side: "this is a certain company, Hello!" you: "Hi! Is Mr. Zhang in?" the other side: "which company are you calling, please?" you: "I don't know, so I called her.

"The other side:" what do you want to sell? "You confuse," I really don't understand.

"Raise your voice again and ask again," what do you want to sell? "You are still puzzled." is it possible that Li Yong wants to sell something to me? "

6. swinging high posture to tide over difficulties

"Do you talk to strangers about this phone? Is this what your boss tells you?" "before you turn the phone for me, do you want to know anything about me?" "why don't you let me talk to your boss?" "if you don't make the call, the company will lose the opportunity to make money. Are you willing to take the risk?" "since you don't want to answer the phone, can you tell me your name? If you have someone else to call, I can tell him who I talked to."

"

7. don't leave your name and telephone number to the person who answers the phone.

If the buyer is not in or is not free, try another chance; if you are me, will you call again? "" I think I'll call again. When is the right time? "

8. voice mail box

If it's voicemail, there's usually no need to leave any messages.

But listen carefully to his voice and imagine how to communicate better later.

If you leave a message in voice mail, you must be very impressive.

You can say, "there are three reasons why you must call me.

"Eliminating this message will not eliminate your problem.

"To eliminate this message, you may pay a high price, and you are willing to take this.

"You can also leave your name and phone number first, and then cut off the phone in the middle of important matters, as if the telephone line was suddenly interrupted.