How To Deal With The Receptionist Skills In Telemarketing?

Why don't you know why you can't break through?

People will feel very nervous: whether the psychological obstacles caused by past experience must break through this psychological barrier; whether they are taught from an early age: Chr (34) be polite to strangers.

Chr (34) feel that the buyer company is your parents, you dare not easily offend.

Do you think in terms of the person who answers the phone and imagine how he will refuse you?

If you think so, it turns out that two people are rejecting you.

Like making a good friend, Chr (34) is good morning. Is Mr. Zhang in? Chr (34) do not say: Chr (34) I am XXchr (34) to name the company.

Don't say Chr (34). I'm XX's XX Chr (34). If the person who answers the phone says his own name, then say: Chr (34) hi, Miss Li, is Mr. Zhang in?

3. turn the receptionist into a friend.

You say in usual opening remarks: Chr (34) good morning! I am XX, I want to talk with Mr. Zhang. May I ask your name? Chr (34) the person who answered the phone said: Chr (34) I am his secretary, Miss Li.

Chr (34) you say: Chr (34) if you are me, and you have to talk with Mr. Zhang, what do you want to do?

4. avoid answering directly to each other's questions.

People who answer the phone usually ask you three questions: who are you? What company are you? What's the matter? If you don't answer these questions directly, they don't know what to do.

Perhaps you should answer this: I would like to tell you, but this is very important. I must tell him directly.

I'm not sure. Do you think this will be a long time? I'm making a long-distance call. Hello, is it raining there?