Tmall Buys Leather Beds But Has Three Times Compensation For Artificial Leather Consumer Rights.

It started in February of this year. Xiao Chen bought a real leather bed at Tmall's flagship store because of the need to decorate the house.

From order to installation, it takes two months.

Xiao Chen

The habit is to open

On the home page, enter the key words in the search box and browse the furniture brand that appears on the website.

In February this year, Xiao Chen bought a "leather bed" online, attracting a lot of attention from a shop that recommended ranking and sales volume.

In February 24th, Xiao Chen bought a 1.8 meter double leather bed, together with a mattress (mattress decoration renderings) and a bedside cupboard (bedside cabinet renderings) with a total of 3430 yuan.

In March 22nd, after receiving the goods, Xiao Chen found that the platoon skeleton and pneumatic rod were not matched by the seller, and the screw holes could not be installed.

The shop admitted that she had sent the wrong row of skeletons but refused to reissue. Instead, she suggested that she should play several more screw holes.

Xiao Chen dissatisfied, always dragging not confirm receipt, more than 20 days later, the seller finally sent the skeleton and related accessories to her.

Found that non dermal beds were blocked.

Because the goods were signed by her boyfriend, Xiao Chen did not look carefully. After the bed was installed in April, Xiao Chen found that all the cortex in the back area was exactly the same.

"There are usually some differences in the area of the hide."

Xiao Chen began to suspect that the "cowhide" was a fake.

Xiao Chen cut a piece of leather sample and sent it to the leather product station of Wuhan product quality supervision and inspection, and the appraisal conclusion was "artificial leather".

Xiao Chen uploaded the appraisal report photos to Tmall's rights page, and the seller contacted her in 10 minutes, giving two explanations. One said, "there are two outlets in the physical store and online, the online sale is genuine leather, but the physical store has artificial leather products, and accidentally mixed up and made the wrong ones".

Xiao Chen uploaded the appraisal report and explained it to the seller.

Xiao Chen's solution is: seller refund, she buys another bed at the store, as long as it is genuine leather.

But the seller did not agree with her, and her attitude was bad enough to "stop pestering".

After consulting a large number of legal provisions, Xiao Chen found that he could ask for three times compensation to businessmen in this case. After she made such a request, the seller insisted that it was "impossible".

Later, the seller contacted her again and said that he could refund the whole amount and bear the cost of the appraisal. Xiao Chen did not agree.

In May 14th, Tmall unauthorized the above money to hit her Alipay, closed the rights protection channel, the seller also pulled her black.

Insist on complaining three times compensation

Xiao Chen has made a complaint to the consumers' Association and the industry and Commerce Bureau of Foshan, Hangzhou, Zhejiang, where Tmall is located, as well as the seller's location, Guangdong.

Hangzhou industry and Commerce Bureau said that the Foshan industry and Commerce Bureau said that they had no right to enforce compensation.

Xiao Chen looked for similar rights protection cases everywhere. A netizen suggested that she could report business to the administrative bureau of industry and Commerce of Foshan. Businessmen might agree to pay compensation under the pressure of administrative punishment.

After a week or so, the seller contacted her and said he wanted to be private, and agreed to pay three times the value of the bed itself at 1780 yuan, or 5340 yuan, on the condition that Xiao Chen had to sign an agreement agreeing to delete all complaints, posts and WeChat micro-blog which were previously released.

Xiao Chen said that she could agree not to issue any more, but it was impossible to erase all traces of the past. First, many posts in the forum did not have permission to delete them, and she did not want to delete them, hoping to give others warning and reference.

In August 14th, the seller was eager to eliminate administrative complaints, and paid 5340 yuan of compensation to Xiao Chen's Alipay.

Until now, Xiao Chen has not agreed to sign an agreement with the seller.

Yesterday, the reporter tried to contact the seller of Xiao Chen's reflection on the Internet, but he had not received any reply from the other side.