Telephone Etiquette For Business Etiquette

(1) make preparations before making phone calls: be mentally prepared and energetic; consider the general content of the call, if you are afraid of missing the phone, write down the main contents for your memo; note the pen and paper beside the telephone.

(2) after calling the telephone, you should first say "hello" and ask the other party: a unit and an individual.

After you get a definite answer, you will report it to your family and your personal name.

(3) if the other person helps you find someone to listen to the phone, then the person who calls should hold the microphone and not put down the microphone to do anything else.

(4) you should not hang up when you say "no". Instead, you should say "thank you. I'll call again later" or "if you wish, please let me know" or "please tell him to call me back when he comes back. My phone number is..."

(5) if you dial the wrong number, you should apologize to the other person. "Sorry, I called the wrong number". You must not be rude to turn off the phone.

(6) if you ask the other person to keep a record of your phone calls, be patient. Do not ask, "OK?", "why so slow!"

(7) when making a phone call, speak to the microphone. Do not speak too loudly or too small. Speak with rhythm and express clearly.

Clear articulation and avoid speaking and affectation.

(8), to the unit

We should avoid working or rush to work because the people who answered the phone were impatient.

Home phone calls should be at lunch or dinner or at night, but too late or napping time is not appropriate.

(9) the call should be simple and clear, and the important content can be described again to the other party in order to confirm it.

(10) do not take personal phone calls on personal matters, nor do you allow them to chat with friends or relatives over the phone at work time.

(11) after the call is finished, you should be thankful to the other person: "sorry to disturb you, I am sorry, thank you for answering my call in your busy schedule", or "I am glad to speak with you. Thank you, goodbye."