Consumers Are Increasingly Dissatisfied With Internet Services.

The Consumer Association of Kunming released the third quarter complaint analysis, and the quality problem still tops the list, with a large number of complaints, involving more commodity categories, accounting for 52% of all complaints.

At the same time, housing, decoration, furniture products complain more and more, showing the characteristics of easy customization, return hard, the proportion of such complaints accounted for 4% of the total complaints.

In the third quarter, the consumer associations at all levels of the city handled 1202 complaints from consumers, and settled 1202 pieces, which saved 4 million 256 thousand yuan for consumers.

According to the types of complaints, pportation complaints accounted for 22% of the total complaints, ranking the top of complaints; Internet service complaints ranked second, accounting for 18% of the total complaints; third of them were household electronic appliances complaints, accounting for 17% of the total complaints.

From the comprehensive analysis of consumer complaints in the third quarter, complaints about vehicle related complaints are still hot in consumer complaints. Among them, there are many complaints about vehicle quality and contract disputes arising from buying cars.

Complaints in the Internet industry are also rising rapidly. Consumers are more concerned about broadband access services, mainly due to slow network speed, network interruption, frequent dropping and slow maintenance.

Consumers complain about the quality of decoration and furniture. They mainly focus on decorating and furniture materials which are not environmentally friendly, smell heavy, make Jerry building, and poor quality.

City Consumers Association pointed out that with the increasing differentiation and personalized demand of consumers, more and more production operators provide customized services for consumers. However, due to the lack of uniform national or industrial standards for custom-made decoration and customized furniture, if the two parties did not specify the important contents of decoration, furniture size, price and material in advance, even if there is a contract, once consumers dispute arises, consumers will not be able to recover money immediately.

The quality of daily necessities and clothing shoes and hats is still outstanding. The problem is mainly concentrated on the following three problems: quality problems emerge in an endless stream, marking errors, and businesses do not fulfill the "Three Guarantees" requirement for performing repair, replacement and return obligations.