Shopping Cards Must Be Used Up This Year? Query On New Regulations Of Wangfujing Department Store In Zhuzhou, Hunan

The day before yesterday, Ms. Qian told the evening newspaper that she had bought more than one thousand yuan of money in Wangfujing, but she couldn't accumulate points.

On the national day, Ms. Qian thought that it would be ready for the end of the year. When the holiday was accumulated, it could be exchanged at the end of the year. On the day of national day, there was no integral activity in Wangfujing department store, but she cancelled it temporarily. Shopping The idea.

Seeing that the national day passed half way, in October 4th, Ms. Qian once again came to the Wangfujing department store. When she looked at the discount of the shop, she bought more than one thousand yuan of money. When she checked out, the cashier told her that the system was upgrading and could not carry out the membership score.

While shopping at the same time, another customer also encountered a thorny problem. The cashier said that the shopping card issued by the Wangfujing department store in her hands could not be used now. "Before it can be used, why can't you do it now?" the cashier said that the shopping card issued by the Wangfujing department store in her hands can not be used now.

Reporter experience:

With the public's doubts, yesterday, reporters were identified as customers. Wangfujing department store Experience.

As usual holiday activities, businesses have launched different levels of preferential activities, and some even have 200 yuan to send 100 yuan profit making activities. However, unlike in the past, Wangfujing department stores did not have any bonus points this time. Reporters asked 1 to 5 floors of different floor shopping malls salesmen, they have said that in previous years there are points to take part in activities, this time really not, is the unified decision of the shopping malls.

In addition to the inability to integrate, a warm reminder of zero points was posted at the entrance of Wangfujing department store. Because of the upgrade of the system, the mall cleared the members' points in advance in September 30, 2014, and members can bring valid certificates to the store to collect the certificates of exchange before December 30th.

The staff at the check-in counter beside the elevator on the 4 floor said that the score was cleared at the moment, and the members needed to convert it and use it at the end of this month, otherwise it would be expired. At the same time, the staff told reporters that in fact, Wangfujing department store members have been unable to integrate for two months. For the problem of foreign shopping cards, the staff said that a month ago, Wangfujing department store did not accept Changsha shopping cards, and from October, Zhuzhou Wangfujing department store shopping card can not be used in the field, but "clear rules", or yesterday morning will be notified before, "the company said the system upgrade, the specific reason is not very clear."

In the lobby of the department store of Wangfujing department store, the reporter saw two brands. The notice of discontinuation of the shopping card shows that the shopping center will stop using the shopping cards sold in the shopping mall in January 1, 2015 because of the upgrade of the system. The purchase card holders will have to go to the store before December 31, 2014. Another sign is a warm reminder. Since the system upgrade, the membership card has been suspended since September 10th, and the specific recovery time will be announced later. There is a similar warm reminder at the entrance to the sales area of the shopping card.

The office staff said that he was not aware of the situation and only knew that he had not sold the shopping cards since August. Staff members of the member center said that because of the independent accounting of Zhuzhou Wangfujing department store, the system is upgrading, so some changes have taken place.

The above warm tips and notices are seen only in the office area of the member center, and do not appear in the shopping area.

　　 Zhuzhou Wangfujing department store responded:

Yesterday afternoon, the reporter came to the six floor office area of Wangfujing department store in Zhuzhou. On the day's duty leader, sales manager, Chen Jun Yan, replied to two managers. In the past, the members of the Zhuzhou Wangfujing department store were chosen to finish at the end of the year. Why did it happen earlier? Chen Junyan said that by the end of the year, people in the city had held the shopping cards to handle the new year's goods. In order to avoid unnecessary trouble, this year they chose to advance. Due to the different operation mechanism and operation condition of each department store, the upgrading of Wangfujing department store in Zhuzhou is also in line with the market trend.

Chen Junyan said that the adjustment scope of the system upgrade is relatively large, and the distribution system, settlement system, sales system and so on need to be upgraded. After upgrading, the original shopping card will not be used. However, how to upgrade the system, Chen Junyan said, only the technical department is clear.

Regarding the independent accounting of assets in the member center, Chen Junyan also said he knew nothing about it.

What do customers do before they finish their shopping cards this year? Chen Junyan said that only the relevant departments were clear about their views in the later stage. They did not know the situation and wanted to know the situation. They could only wait for the leaders to work after the national day.