Many Netizens Across The Country Were Cancelled Unilaterally By Amazon.

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"Coming soon, I believe that many netizens are ready to put their ammunition ready to invest in" shopping. "However, for some businessmen, they should be especially cautious about the unreasonable low price proposals.

Recently, Mr. Li, a member of the public in Chengdu, met with a bother when buying online shopping: he was in trouble.

The goods purchased under the website are suddenly told by the website that they are out of stock, and the order is cancelled.

Reporters learned that consumers like Mr. Li still have a lot in the country.

"Can the business be cancelled at will? Can the goods be cancelled at will? Why should we cancel the order without reason?" the consumers were somewhat suspicious.

Shop bully?

September 2012: Mr. Xia Xia participated in the Amazon new product promotion campaign, ordering 3 watches with a unit price of about 1000 yuan at the total price of 396 yuan, and Amazon unilaterally cancelled the order.

November 2013: Amazon sells a TV set with a price of 1799 yuan at a price of 161.99 yuan, then calls the price mark, and unilaterally cancels the order.

January 2014: Nanchang consumers photographed 6000 yuan camera at Amazon 645 yuan, Amazon cancelled the order on the grounds of system error.

Chengdu residents 94 yuan "seconds grab" sweeping machine

In October 29th, Mr. Lee, a resident of Chengdu, visited the Amazon website, and his eyes were attracted by the ninety percent off "seconds rush" sweeping robot.

He loved the online shopping, and immediately robbed two of the original more than 900 of the sweeping robot at the price of 94 yuan / Taiwan.

However, Amazon did not deliver the product.

In November 3rd, Mr. Li received an email from Amazon to cancel the order.

The mail said: "Dear Amazon customers, the goods ordered in your order: ECOV-ACS Ecovacs smart home sweeper, robot cleaner, treasure axe CEN360, can not satisfy your order intention because of the shortage of order goods.

If you have paid, the cancellation will be refunded to your Amazon account balance or the original payment card. "

Soon after, Mr. Lee received a refund from Amazon.

Mr. Li said, "the website only sent an email, and I didn't agree. Why did it suddenly cancel?" yesterday, reporters visited the Amazon website and did not query the products of the relevant brand models.

Amazon merchandise shortage order cancellation

Yesterday afternoon, the reporter contacted the Amazon official customer service by telephone.

After hearing the reporter's statement, the customer service staff responded that the sweeper robot was out of stock and could not be issued at present. The system cancelled the order automatically, and there was no compensation plan for the time being.

If the product has the latest developments, the system will send relevant messages to users.

For the cancellation of orders, whether there is a loss to consumers, whether there is unilateral breach of contract, the customer service staff responded that if the goods will be issued, waiting for the arrival of goods, consumers can buy again.

However, for such a statement, many consumers do not "buy".

Reporters noted that there are many consumers in the country who have similar experiences with Mr. Lee.

At present, they have jointly established several QQ groups to protect their rights, with hundreds or even thousands of members in each group.

Reporters joined a QQ group of rights protection and found that many netizens across the country are collecting documents from various sources, sending micro-blog posts, and consumers reporting to relevant departments.

Consumers have said they need to take responsibility for the website and deliver them as soon as possible.

Otherwise, it will take legal way to solve the problem.

Reporters are not a "first offender" to investigate Amazon

Reporters inquired the relevant information and found that Amazon had recently lost its lawsuit in the near future because of low price promotion to attract consumers and then unable to deliver goods and unilaterally cancel orders.

Last November 26th, Amazon China launched Thanksgiving Day.

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Among them, in the ninety percent off seconds kill activities, Changhong a 32 inch LCD TV marked the price of 161.99 yuan.

Ultra low prices have sent thousands of shoppers to panic buying.

But a day later, consumers gradually received mail from Amazon China which was out of stock and cancelled orders.

Consumers found that Changhong's TV set continued to sell on Amazon China at a price of 1489 yuan.

But it was sold by the Changhong store at that time.

In January of this year, Mr. Ning and other three consumer representatives submitted an indictment to Chaoyang Court in Beijing, demanding that Amazon China deliver orders to deliver televisions.

In March 3rd, Chaoyang Court held the case.

In April 15th, the Chaoyang Court decided to lose the lawsuit against Amazon, and instructed Amazon China to sell the Changhong 32 inch TV at a price of 161 yuan for ten days from the entry into force of the decision, and bear the consumer's evidence preservation fee of 1000 yuan, and the lawyer fee 4000 yuan.

Conflict point: do we need to place a contract under the order, or do we need to confirm it?

Deng Qing, lawyer of Chengdu Taihe Thai law firm, said that according to the relevant provisions of the contract law, after the consumer placed an order, the business owner decided that he would reach a contractual relationship.

Once the contract is concluded, unilateral dissolution involves breach of contract.

If there is a breach of contract in the contract, then pay according to the stipulated amount.

If there is no specific amount of compensation in the contract, then the loss will be determined according to the cancellation order.

It is understood that Amazon explained in an email addressed to consumers: "only when we send you a confirmation email, we inform you that we have already ordered the goods you ordered, which will constitute our acceptance of your order, and the order contract between us and you will be established."

Please note that although you have successfully submitted an order, the order also indicates the expected date of delivery, you may still be unable to deliver the goods due to shortage of goods and other reasons.

Deng Qing explained that if merchants sign online shopping agreements with consumers, they do contain the above clauses, while consumers choose to accept them.

Then, the behavior of merchants is not a breach of contract.

Yesterday, a marketing expert told reporters in an interview, Amason first win at a low price, attract consumers, and then out of stock, let consumers voluntarily withdraw the bill, enough to arouse consumers' distrust of the brand.

"Even if we avoid legal risks, Amazon's brand image has been greatly reduced in the minds of consumers."

Industry secret: spike marketing is mostly a gimmick, few true.

For Amazon's spike sales and other promotional activities, Zhang Hua, who has worked in a wine vertical e-commerce website, told reporters, "all those who have done this work know that this spike is basically not true. They are all marketing tools. Before that, our company did a lot of such activities. They were all gimmicks."

"A commodity sells tens of thousands of bottles of wine, but actually sells hundreds of bottles, and it is bought by insiders.

Sometimes, when you submit an order, the system automatically filters you out.

Electronic commerce website to engage in such activities, in order to attract clicks and increase visibility.

It's great fun to play every year.

He said.

He said, "for example, some websites have opened up the limited time snap buying activities, clearly tens of thousands of items, but consumers just told them they were not buying.

Is it possible? But when it was advertised, it was very good, and tens of thousands of sales were sold in a few minutes.

Let them take out the shipping list, no one at all, no one checked his account.

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Colleagues say: there are two ways to deal with the wrong price.

For the "wrong price" problem of the electricity supplier, Zhang Hua said that many websites have appeared, but the ways of handling are different.

He said that there are generally two ways to deal with e-commerce sites, or in order to win fame, even if they lose money, they will continue to fulfill orders, or cancel orders, but give consumers compensation, so that consumers do not feel any loss.

In response to the practice of Amazon Co, "suning.com" staff member Li Liang (pseudonym) said, "in Suning, if the website price is wrong, the customer orders the success, must go according to the order, the loss Su Ning bears.

Suning will not cancel the order unilaterally, unless it is well communicated with customers and has obtained the customer's agreement.

"Even if a malicious order is issued, such as buying a large quantity of merchandise with an account, Suning will not cancel the order without giving notice to the other party."

He said.

Hit the nail on the head: Internet users' attention and visits, the benefits to the electricity providers are difficult to calculate.

Since the court has pointed out the question and the ruling, why is it still not corrected?

In response, Zhao Zhanling, a special researcher at China University of Political Science and Law and a well-known lawyer in the field of network rights, said that Amazon Co interpreted the contract with its own user agreement, which was contrary to the contract law. Its so-called low price promotion also had suspicion of false propaganda.

Qiu Baochang, director of Specialized Committee legal affairs of Beijing Law Association, believes that many businesses earn eyeballs based on specials.

In this sense, Internet dealers must undertake the business risks that may be brought by low price promotion, otherwise the latter may be suspected of false propaganda.

Qiu Baochang said.

In his view, the site's low price promotion, its profit in addition to a large number of orders, there are potential advertising effects.

"Netizens' attention and visits bring potential revenue to the electricity supplier.

The website has already gained the interests through the eyeball, must undertake the corresponding responsibility. "

Qiu Baochang said that Amazon's practice is not uncommon in the domestic electricity supplier industry, and has become a hot topic of consumer complaints.

Unilaterally formulating rules, mastering trading initiative, and then cancelling orders at will, this is the reason why electricity providers dare to play big price games.

With the development of the electricity supplier industry, the promotion and price war is becoming more and more intense. If there is no discipline, it will become more and more prominent.

Express and not false: let the double eleven business get more violent.

The "double eleven" business promotion is about to take off, and the peak season of courier companies will follow.

Yesterday, the post office of Chengdu carried out spot checks on the express delivery companies such as Yuantong express and Baishi Huitong.

Reporters learned that this year the peak of Chengdu double eleven express departure will appear in November 12th, and the peak of arrivals and distribution will be 14 and 15 days.

"Double eleven period, express mail later than usual to 2 days to 3 days, is within reasonable limits.

Generally speaking, it will be delivered within a week.

Yuantong Express director of Southwest China admitted that the company has doubled the number of personnel, vehicles and warehouses to increase delivery efficiency.

Reporters at the distribution center of Yuantong express in Shuangliu saw that the park had already hung a banner such as "one is not afraid of hardship, two is not afraid of fatigue", and "let double eleven businesses be more violent", so as to encourage employees to meet the peak season.

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