Telemarketing Skills And Techniques

Telephone is an indispensable tool in today's commercial activities, but at present, the sale of telephone is not easy to do. First of all, people's vigilance is improved. Moreover, people's attitude towards salesmen is not very good, and the phenomenon of "telephone filtering" in the company is becoming more and more common.

Aides are trained to know how to skillfully limit calls to the boss's office.

So at the beginning, you must not say that you are selling certain products, but these obstacles are not insurmountable.

Next, how to make use of telemarketing skills and methods to achieve our goal.

What about it?

1 first key points of telemarketing skills: it must be clear who your phone is calling.

2 telephone sales skills second points: tone should be stable, articulation should be clear, and language should be concise.

Many salespeople are nervous because they are afraid of being rejected. They are nervous when they pick up the phone, flustered, flustered, and not articulate, which will affect your communication with the other side.

I often receive a sales call, I can not clear the name of the company, say that I will not invite the product, and I can not make clear my intention, so I have to decline it.

Sometimes it's going to take a few minutes to figure out what he is coming to, and then listen to his introductory remarks. He still doesn't understand what the product is. So, when making telephone sales, make sure that your voice is steady, so that the other side can hear clearly what you are talking about, and it is best to speak standard Mandarin.

Telephone sales skills should be as concise as possible. When it comes to products, it is necessary to emphasize the tone.

Attention.

3 telephone sales skills third points: telephone purpose is clear.

Many of our salesmen didn't think seriously before they made phone calls, nor did they organize language. As a result, after the phone call, they found that they didn't say what they said.

For example, I want to call a potential customer of my product. My goal is to communicate with each other by phone so that the other party will have a better understanding of my product and have the opportunity to buy my product.

With this goal, I will design the most concise product introduction language, and then introduce the performance and price of the product according to the needs of the other party.

Finally, leave a deep impression on the other party so as to achieve the sales goal.

Therefore, telemarketing skills must be purposeful in making use of telemarketing.

4, fourth tips for telemarketing: introduce yourself and intentions in 1 minutes.

This is a very important telemarketing skill, thldl.org.cn. I often receive a sales call from the same person, who has never memorize his name and company.

The reason is that every time he calls, he only introduces himself as Xiao Zhang. The name of the company is very vague. I can't remember it for a long time.

In telemarketing, it is necessary to make clear the name of the company, its name and the name of the product and the way of cooperation.

At the end of the phone, do not forget to emphasize your name.

For example: a certain manager, I am very happy to know you, and hope our cooperation will be successful. Please remember my name is XX.

I will always contact you.

5 telephone sales skills fifth points: good telephone registration work, immediate follow-up.

After telemarketing, the telemarketing staff must make a registration and make a summary, divide the customers into categories, and group A is the most promising business. They should make phone calls in the shortest time and strive to reach an agreement.

Also dare to let customers order, such as: a certain manager, after several communication, I have prepared five products for you, I hope you can deliver the goods today, I hope you can remit money as soon as possible.

Class C, there is no intention to cooperate.

Such customers, you also have to call him regularly, to see if he has any needs.